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Coronavirus: latest information on our response, updates on our services and what support is available

Contact us by telephone

If there is a service you want, a payment to make or a problem to report, you can use our online forms:

If you need to contact us about something else please use the A-Z of services, or the search facility above, to locate the appropriate page as many of our services can be accessed online. Using our website to resolve your enquiry is often quicker and easier.

If you do need to contact us by telephone, our office hours are:

  • 8.45 am to 5.00 pm Monday to Thursday
  • 8.45 am to 4.30 pm Fridays

At other times your call will be diverted to a service which only deals with emergencies.

If you are already in contact with us you may be able to dial the appropriate person directly. The direct-dial number will be shown on correspondence.

01454 868000 Street Care
Street cleaning and lighting, traffic management, open spaces, waste and recycling
01454 868001 Environmental health and trading standards
Environmental protection, pollution, food health and safety, health promotion, animal health, licensing, trading standards and pest control.
01454 868002 Benefits
Enquiries relating to housing or council tax benefits, including new claims and change in circumstances.
01454 868003 Council tax
Council tax queries and change to address.
01454 868004 Planning and transportation
Planning applications, building control, development control, tree preservations, highway planning, road safety, transport, concessionary travel and the blue badge scheme.
01454 868005 Housing
Social housing enquiries, homelessness, landlord and housing related support services.
01454 868006 Leisure and libraries
Libraries, including book renewal, sports facilities, museums and the arts.
01454 868007 Adult care
Adult and social care in the community.
01454 868008 Children and young people
Children and young people’s education, youth, childcare, child and family support services.
01454 86 6000 Concerns about a child
If you have ANY concerns about possible abuse it MUST be reported.
To report possible abuse or neglect or for general advice please call 01454 86 6000
If a child or young person is in immediate danger then please dial 999 and ask for police assistance.
01454 868009 General enquiries
For all other enquiries. Call this number for services not listed above or to be put through to a specific person.
01454 868010* Minicom*
Service for the hard of hearing

*Due to technical problems this service is currently unavailable. Please contact us using the SMS text service (below).

07950 080111 SMS text service
01454 868009 Emergencies


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