South Gloucestershire Council

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Customer services

Due to essential maintenance our online forms and Public Access (planning, building control and licensing online) service will be unavailable Saturday 22 June 2019 between approximately 9am and 1pm. We apologise for any inconvenience this may cause.

Customer services

Contact us online

Contact us using our online services.

Contact us by telephone

There are a number of ways you can contact us to get advice, use a service or provide feedback.

Contact us in person

We are based in a number of buildings around South Gloucestershire, our One Stop Shops are specifically designed for visits by the public.

Contact us by post

If you are contacting us by post please use one of the following addresses.

Corporate Contact Centre – customer satisfaction

We regularly ask you for your feedback on the performance of our Corporate Contact Centre (CCC).

Corporate contact centre – how we are performing

We regularly monitor our Corporate Contact Centre performance.

Council offices

We are based in a number of buildings around South Gloucestershire.

Customer care standards

Our customer care charter sets out the targets we work to.

Libraries

Find the opening times and contact details for your local library.

Mystery shopping

How we check we are delivering services in line with our standards .

One Stop Shop – how we are performing

We regularly monitor our One Stop Shop performance.

One Stop Shop clinics and surgeries

As well as our drop in service we also offer the following clinics and surgeries.

Viewpoint – residents’ panel

Providing you with a real opportunity to become involved in and influence the decisions the council and its partners make