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Library service is best in England

This news article was published more than a year ago. Some of the information may no longer be accurate.

Published: 22/03/2012

A survey of more than 4,000 customers found that 96 per cent rate the service positively, with particular praise for staff helpfulness and the range of books on offer.

The overall satisfaction rating puts South Gloucestershire top amongst all English unitary authorities, and second for its choice of books.

Executive member for communities Councillor James Hunt, said “As a council we are committed to delivering the best possible service for our customers, so I am delighted to see such a ringing endorsement of South Gloucestershire’s library service.

“Libraries play a vital role in our communities, with services ranging from books, information and advice to free internet access and e-books.

“It is also good to know that our service is one of the highest-performing when measured by cost per user, meaning that it delivers extremely good value for money for taxpayers.”

South Gloucestershire has 13 libraries and one mobile library, and customers made more than one million visitors during 2010/11.

Overall, the service currently has 46,000 active members and during 2011 helped more than 9,000 people to get online for the first time. Staff received more than 100,000 queries during the year.

The total cost of the service per resident is £11.82 per year, compared to an English average of £16.33 – equal to £0.03 per resident per day.

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