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Coronavirus: latest information on our response, updates on our services and what support is available

Due to essential maintenance our online forms will be unavailable Saturday 4 July from midday to 6pm. We apologise for any inconvenience caused.

Changes to library services during COVID-19

From 6 July we will introduce limited services in selected libraries by appointment only in line with latest public health advice. This means visiting the library in the way we were all used to before lockdown, for the moment, is not possible.

  • Our libraries will look and feel quite different as we will be able offer only limited services by booking in advance.
  • All of our libraries will have hand sanitiser at the entrances and floor markings will be in place so people can follow the direction of travel required.
  • These changes have been made to allow social distancing in line with current Government guidance and keep users and staff safe.
  • You must not come to an appointment if you or anyone you live with have any symptoms of COVID-19

What you can do from 6 July:

Available at: Emersons Green, Kingswood, Patchway, Thornbury and Yate

Call 01454 868006 Monday to Thursday 8:45am – 5:00pm; Fridays 8:45am – 4:30pm for more information and to book

  • Cashless printing is available. Charges will be added to your library account for payment online at librarieswest.org.uk or in person at a later date
  • You will be pre-allocated a computer and our staff will show you to your computer when you arrive
  • So you can be sure the equipment is clean, you will be given wipes to use before you logon
  • One person per appointment (unless you need to bring a carer or helper)
  • You will need to have a valid library card and know the PIN
  • Sorry, no toilets available
  • For safety reasons, staff are unable to help you use the computers
  • Minimum age 12 years
  • Please do not drink or eat in the library

Available at: Emersons Green, Kingswood, Patchway, Thornbury and Yate

Call 01454 868006 Monday to Thursday 8:45am – 5:00pm; Fridays 8:45am – 4:30pm to book

  • Wi-Fi areas clearly marked and staff will show you to your hotspot when you arrive
  • One person per appointment (unless you need to bring a carer or helper)
  • Sorry, no toilets available
  • Staff are unable to help you
  • Minimum age 12 years
  • Please do not drink or eat in the library

Available at Emersons Green, Kingswood, Thornbury and Yate libraries from week beginning 6 July.

Due to high demand, collection slots for 6-11 July at Emersons Green, Thornbury and Yate libraries are now full or almost full. A few slots for collection 6-11 July are still available at Kingswood Library.

Slots are now available for collection dates 13-18 July at Emersons Green, Kingswood, Thornbury and Yate libraries.

To find out more about Click and Collect and to book slots see: sglibraries.eventbrite.com

Coming to Cadbury Heath, Downend, Filton, Hanham, Patchway, Staple Hill and Winterbourne libraries week beginning 13 July – bookings now live.

  • Order up to 6 items per person to collect at a pre-booked time of your choice
  • Complete a Click and Collect webform for the library you will collect from
  • Select a collection date & time and answer a few questions
  • Or call 01454 865022 Monday to Friday 10am – 4pm, Saturday 9:30am – 12pm to speak to a member of library staff

  • You may return any items you have at home to any library through the library letterbox or drop box without an appointment
  • Any items you had on loan when libraries closed on 20 March are not due back until 1 September at the earliest
  • All returned items will be quarantined for 72 hours before being handled by staff and will continue to show on your account until then. You will still be able to borrow using the Click and Collect service
  • There are no overdue or DVD hire charges during this period

Use our free online library, still open 24/7

eBooks, eAudiobooks, eComics, digital magazines and newspapers  are available for library members to download anytime.

 

Click and Collect, computer & Wi-Fi appointment times from 6 July 2020

Monday Tuesday Wednesday Thursday Friday Saturday
Bradley Stoke                                CLOSED UNTIL LEISURE CENTRE OPENS
Emersons Green        — 10am – 4pm          — 10am – 4pm 10am – 4pm 9:30am – 12:30pm
Kingswood 10am – 4pm        — 10am – 4pm         — 10am – 4pm 9:30am – 12pm
Patchway

10am – 4pm

Computer and Wi-Fi service only

10am – 4pm

Computer and Wi-Fi service only

10am – 4pm

Computer and Wi-Fi service only

10am – 4pm

Computer and Wi-Fi service only

10am – 4pm

Computer and Wi-Fi service only

9:30 – 12:30pm

Computer and Wi-Fi service only

Thornbury 10am – 4pm        — 10am – 4pm 10am – 4pm 10am – 4pm 9:30am – 12pm
Yate 10am – 4pm 10am – 4pm            — 10am – 4pm 10am – 4pm 9:30am – 1:30pm

From 13 July these services will also be available by appointment only at our libraries in Cadbury Heath, Downend, Filton, Hanham, Patchway, Staple Hill and Winterbourne. Click and Collect bookings for these locations are now live. Bradley Stoke Library will remain closed for the time being, as leisure centres are not yet permitted to open.

We’re sorry, but for safety reasons at this time you cannot:

Our regular groups and activities will not be taking place until further notice

There are a range of fantastic sites being published to keep you entertained and informed, we are highlighting ones that we think you will find useful for all the family on the LibrariesWest website.  For children why not join in our weekly Lego Challenge on our Facebook page.

Community Libraries and Chipping Sodbury Library will not open until further notice

Our staff are doing the best we can to deliver the service and we appreciate your support during these difficult times.

Find us on Facebook and Twitter

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