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Food and hygiene complaints

We deal with complaints about food you have eaten in a café, restaurant or other food premises. If you have bought food that you feel is unacceptable, you can;

  • return it to the retailer directly
  • return it to the manufacturer
  • make a formal complaint to the Food Safety Team

If you decide to contact the Food Safety Team you should store the complaint in a lidded container in the freezer until the officer makes contact with you. If the complaint is about an object found in the food, do not remove or handle the object, leave it in situ and place in the freezer. Receipts and packaging (if available) should be kept as the officer will need this during the investigation

Action

We will decide whether it is in the public interest to investigate the complaint. We may decide to advise, issue a warning or prosecute the manufacturer. If we decide to prosecute, you will be asked to provide a statement and may be required to attend court as a witness. If we decide not to prosecute then your details will, with your permission, be given to the manufacturer. They may then contact you regarding your complaint.

Please note we will not seek to obtain or otherwise negotiate any compensation or redress on the behalf of the customer(s).

Out of hours

If you complain outside working hours, call the out-of-hours line. The complaint will be dealt with on the next working day.

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