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Privacy notice

We’re making it easier for you to find out how we handle your information

A new data privacy law was introduced in the UK on 25 May 2018. As a result, we have published a new Privacy Notice to make it easier for you to find out how South Gloucestershire Council use and protect your information. We won’t be changing the ways we use your personal information, but the new notice will provide you with additional details such as:

  • your increased rights in relation to the information we hold about you
  • how we keep your personal information secure
  • the types of personal information we collect about you and how we use it
  • the legal grounds for how we use your information

The Privacy Notice will apply to any of the services South Gloucestershire Council provide to you (such as Health and Social Care, Waste and Recycling, Planning and Building Control, Council Tax, Education, Housing and Transport, streets and parking. Each service may provide additional privacy information. You can also view the full version of the Privacy Notice.

This is an overview of:

  • the types of information we collect about you
  • how we collect and use it
  • who we might share it with
  • the steps we’ll take to make sure it stays private and secure
  • your rights to your information.

Who we are

When we say ‘we’, we mean the whole of South Gloucestershire Council, including our Register Office, Electoral Registration and our Youth Offending Team. All of which are the data controllers for the services we provide.

The data controller is responsible for deciding how your information is used and ensuring it is private and secure.

The information we collect

We collect information about you from different places including:

  • directly from you
  • from a third party acting on your behalf e.g. your GP or the NHS
  • a representative employed by you e.g. solicitor or planning agent
  • from publicly available sources
  • when we generate it ourselves
  • from other organisations.

We’ll only collect your information in line with relevant regulations and law and this may relate to any of our services you apply for, currently receive or have received in the past.

You’re responsible for making sure you give us accurate and up to date information. If you provide information for another person, you’ll need to tell them how to find this Privacy Notice and make sure they agree to us using their information for the purposes set out in it.

How we’ll use your information

We’ll use it to provide any services you’ve requested and other purposes, for example:

  • to confirm your identity and address
  • to carry out your requests and instructions
  • to understand how you may need to use our services and
  • to offer you other services we believe may benefit you, unless you ask us not to
  • to improve our services

We’ll only use your information where we’re allowed to by law e.g. carrying out an agreement we have with you, fulfilling a legal obligation, because it’s necessary in an emergency situation for us to protect an interest which is essential for your life or that of another person, because it is in the interests of the public, where we have an official authority vested in us or where you agree to it.

We may use automated systems to help us offer you other services we believe to be beneficial to you.

Who we can share your information with

We may share your information with other South Gloucestershire Council departments, subcontractors, agents, or service providers who work with us to deliver your required services. We may also share your information with others outside of the Council e.g. regulators and other public organisations for the detection and prevention of crime.

How long we’ll keep your information

We’ll keep your information for as long as you have a relationship with us. After the relationship ends, we’ll keep it where we may need it for our legitimate purposes e.g. to help us respond to queries or complaints, or for other reasons e.g. where legislation tells how long we must keep data.

Transferring your information overseas

Your information is not currently transferred and stored in countries outside the European Economic Area (EEA). However if we need to in the future we will ensure the non-EU countries have an appropriate level of protection for your data and before doing so we’ll also inform you.

Your rights

You have a number of rights relating to your information e.g. to see what we hold, to ask us to share it with another party, ask us to update incorrect or incomplete details, to object to or restrict processing of it, to make a complaint etc.

If you have any worries or questions about how your personal information is handled please contact our Data Protection Officer at DPO@southglos.gov.uk or write to us at Data Protection Officer, PO Box 1953, The Council Offices, Badminton Road, Bristol, BS37 0DB and we will be pleased to help you.

Public health

We have a duty to improve the health and wellbeing of South Gloucestershire residents which includes:

  • measuring the health, mortality or care needs of the population
  • planning, evaluating or monitoring health
  • protecting or improving public health

To help with this, we use data and information from a range of sources, including data collected at the registration of a birth or death, and data collected by hospitals to enable us to understand more about the health and care needs in the area.

The legal basis for the sharing of this data is according to Section 42(4) of the Statistics & Registration Service Act (2007) as amended by section 287 of the Health and Social Care Act (2012) (Information relating to births and deaths) and Regulation 3 of the Health Service (Control of Patient Information) Regulations 2002 (Communicable disease and other risks to public health).

Often this is anonymised data, that is, data where key information has been removed to prevent the individual being identified. However, sometimes it needs to be identifiable data to enable us to understand more about the nature and causes of disease and ill-health in the area. We will not share sensitive or confidential information without your consent except in a small number of situations where disclosure is required by law, or where we have good reason to believe that failing to do so would put you or someone else at risk.

Web statistics

We collect web statistics automatically about your visit to our site based on your IP address. This information is used to help us track what people are doing on the site so that we can improve it. We don’t use this information to identify you as an individual and you will remain anonymous, unless you identify yourself by completing a form or an online transaction. You can use the pop-up tool in the bottom corner of your screen when visiting our site to change this setting.

Cookies

We sometimes store small files called ‘cookies’ on your computer or other device to help improve your experience on the website. Our cookies cannot be used to identify you personally. Find out about the use of cookies

Advertising

The Council Advertising Network is responsible for delivering advertising on the South Gloucestershire Council website. Please take a moment to read their privacy policy which includes cookie information and details on how to opt out: http://www.counciladvertising.net/can-privacy-policy.html

Email marketing

We use MailChimp as our marketing automation platform. If you receive an email from us via Mailchimp, the information you provide when subscribing will be stored by MailChimp in accordance with their Privacy Policy and Terms. You can change your mind at any time and unsubscribe.

Event booking

We use Eventbrite as our event booking platform. If you register for an event online via our Eventbrite page, the information you provide when booking will be stored by Eventbrite in accordance with their Privacy Policy and Terms.

Further advice

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO) at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

Alternatively, visit ico.org.uk or email casework@ico.org.uk.

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