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Due to essential maintenance the following services will be unavailable on Saturday 20 April:

How to claim housing benefit

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You can make a claim by completing the Housing Benefit application form. Please see the downloads section. You can also request a form by telephone or by visiting a One Stop Shop. If you need help with the form you can visit a One Stop Shop and speak to a customer service advisor.

Before you send the form to us make sure you have read it carefully and answered all the questions fully, even those that you think do not apply to you.

Check you have signed all the pages you need to and you have included all the evidence we ask for. If you do not have all the evidence, do not delay returning the form – send this immediately and notify what evidence will be sent later and when.

Once you have filled it in send it back to us as soon as possible. If you delay sending us your form you may lose benefit.

If you claim Jobseekers Allowance, Income Support or Employment and Support Allowance you can make your claim through the Jobcentre plus. If you claim Pension Credit, you can make your claim through the Pension Service. You will need to tell them that you want to claim housingĀ benefitĀ and/or council tax reduction.

If you wish to make a claim in person, hand in forms or documents for your claim or seek advice about it, you can visit one of our one stop shops in Kingswood, Yate and Patchway.

Further information about housing benefit can be found on the GOV.uk website

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