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Public transport accessibility


Low-floor buses

The majority of local bus services serving the West of England are operated with low-floor vehicles that make travelling by bus easy and accessible for all. Whilst services are continually being improved, please be aware that occasionally a bus may arrive which is not low-floor and not all bus stops have raised kerbs yet.

Wheelchair users

  • ask the driver to lower the step / ramp to allow you to board – ask for help if you need it.
  • reverse your wheelchair into the dedicated space so you’re facing backwards and put on the brake.
  • you have priority use of the wheelchair space, but only one wheelchair is allowed per bus.

Pushchair / Buggy users

  • if you’re having trouble getting on or off, just ask the driver to lower the step.
  • park your buggy in the special ‘buggy zone’, put on the brakes and keep hold of it at all times.
  • space for buggies is limited and varies depending on the bus – the driver may ask you to fold it up and stow it in the luggage rack.
  • aisles and gangways must be kept clear at all times.

Safe Journey and Better Journey Cards

If you need a little extra help or understanding to successfully travel by bus, First Bus has introduced a discreet and private way of communicating your precise needs to the driver.

More about Safe Journey & Better Journey Cards

Travelling with Assistance Dogs

If you’re partially sighted and need help to identify your stop, just ask the driver. Assistance dogs usually travel free of charge.

Travel buddies

If you want some extra support the first time you try the bus, advisers can help you find a ‘bus buddy’. For information contact Travelwest travel advisers on 0117 352 1105 or email

More about accessibility on First Buses



Community transport

All vehicles operated by the community transport groups within South Gloucestershire are accessible.


Information on travel assistance, train facilities and discounts on travel can be found on the National Rail website.

Accessible stations

National Rail Stations and Destinations webpage has details of accessibly and mobility access for all stations.


If you have a disability you may be eligible for a Disabled Persons Railcard.

If you do not have a Railcard and you are blind or partially sighted and travelling with a companion, or if you use a wheelchair, you can get a discount on Anytime tickets.


Travel Training

Travel training is designed to help children and young people (typically from school year 9 and above, up to the age of 25) who have disabilities and special educational needs to build the skills and confidence to travel independently. This could mean using the bus, walking or cycling to get to school, college, work or leisure activities. To find out more or arrange a first meeting call on 01454 866808 or email

To find out more watch our ‘How to catch a bus video’ To arrange a first meeting with a travel trainer call on 01454 866808 or email

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