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Coronavirus: latest information on our response, updates on our services and what support is available


Expressing your views on bus services

Most bus services are run on a commercial basis and are not supported by South Gloucestershire Council. We do however, contract commercial companies to provide some services on our behalf. These tend to be rural services, or early, late or Sunday services.

If you have a comment or complaint to make about a commercial bus service, or would like to see changes to a timetable or route, you should contact the relevant bus operator. Contact details for bus operators can be found on the TravelWest website.

If you want to comment or complain about a service supported by the council please email or call on 01454 868004

Or write to:

South Gloucestershire Council
Department for Environment and Community Services
Transport and Procurement Manager
PO Box 1954
BS37 0DD

Public transport forum

We run a public transport forum every four months which the public can attend and express their views on local bus services and hear about the latest updates for the region.

View the dates of future meetings and previous minutes.

Bus Users UK

If you have a complaint about a bus service then contact the operator direct. If the complaint is about a council – subsidised service you should contact the council that administers it. If you don’t feel the matter has been resolved to you satisfaction, Bus Users UK is an independent organisation that represents bus passengers and may be able to help. They will take things further for you. If they can’t resolve it, they are partners in the bus appeals body who will issue a decision about your difficulty.

To contact Bus Users UK email or call on 0300 111 0001.

Or write to:

Bus Users UK
Terminal House,
TW17 8AS,

Traffic Commissioner

The Traffic Commissioner is responsible for licensing bus operators and for making sure they run to the correct route and timetable. You can make a complaint to:

Traffic Commissioner for the Western Area
Jubilee House
Croydon Street
Bristol BS5 ODA
Phone: 0300 123 9000

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