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Coronavirus (Covid-19): service updates, support and health advice.

Some of our online forms for reporting a problem with a road, footpath or cycleway will be unavailable from 6pm to 8pm today. If you have an urgent street maintenance problem call our Streetcare team on 01454 868000.

Platinum Travelcard

To assist with travel to and from vaccination centres, WECA and North Somerset Council had temporarily relaxed the time restrictions linked to the use of your Diamond/Platinum Travel card (bus pass) for journeys starting within our joint area.

This easement ended 31 August 2021.

Whilst we appreciate that the roll-out of the Covid-19 booster vaccination is currently taking place, there are no plans to reinstate this easement at this stage.

There is an enhancement to the Diamond Travelcard scheme, which is known as the Platinum Travelcard.

The Platinum Travelcard is for residents of South Gloucestershire, who are severely sight impaired or sight impaired.

Platinum Travelcard holders will be able travel free of charge at all times, however any journeys commencing before 9am, must start within South Gloucestershire.

How to apply for a Platinum Travelcard

If you are severely sight impaired or sight impaired, you can still apply for a Platinum Travelcard. You will need to complete our Platinum Short Application form and provide a copy of one of the following:

  • Certificate of Visual Impairment (or DB8 form)
  • registration card (both sides) if you are registered with another local authority
  • letter from your eye specialist confirming that you would be considered severely sight impaired or sight impaired

You can also apply by phone by calling 01454 868004.

If you have moved address since you last received your Diamond Travelcard, let us know as soon as possible.

If the Travelcard holder passes away, then the executor or administrator of the estate should let us know and return the Travelcard to us.

You can contact us by email, phone 01454 868004 or visit our One Stop Shops.

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