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How to apply for or renew a concessionary Diamond Travelcard

We are unable to process any new or replacement Concessionary Diamond or Platinum Travel Cards between Friday 19 June and Monday 22 June 2020 due to a system update. We apologise for any inconvenience.

It is important to contact us without delay if you have moved or are moving address, or your personal details have otherwise changed.

You should email, telephone 01454 868004 or visit our One Stop Shops. If the Travelcard holder passes away, then the executor or administrator of the estate should notify us and return the Travelcard to South Gloucestershire Council.

You can apply for a new travelcard by downloading the application form or you can obtain an application form from any of our libraries, one-stop shops and all council offices. You can also download guidance notes for the Diamond Travelcard.

Returning your completed application form

Please post the completed form and relevant documents to:

South Gloucestershire Council
Chief Executive & Corporate Resources Department
Concessionary travel
PO Box 1953

BS37 0DB

Renewal of your concessionary Diamond Travelcard

Where we are able to SGC will carry out a residency check, and if you are still resident in South Gloucestershire and qualified under one of the following categories, your concessionary Diamond Travelcard will be renewed automatically prior to your current travelcard’s expiry:

  • If you qualified under the ‘Eligible due to Pensionable age’
  • If you qualified due to being Blind or Partially Sighted
  • If you qualified due to being profoundly or severely deaf
  • If you qualified as you are without speech or have limited speech
  • If you have a learning disability

If you qualified under any other category you will be required to reapply for your concessionary Diamond Travelcard and provide supporting evidence.

Please submit your application approximately 8 weeks prior to your current card expiring.

Please note that it can take up to 5 weeks for your application to be assessed and, where you are eligible, for your concessionary Diamond Travelcard to be issued.

If you have moved to the area and do not have a South Gloucestershire concessionary Diamond Travelcard, you will need to apply as a new applicant and provide supporting evidence.

If your appearance has substantially changed since your last photograph was supplied for your Travelcard, you may wish to get your photograph updated as the bus company may refuse to accept your concessionary Travelcard.

The concessionary travel team will always aim to issue a South Gloucestershire Council approved concessionary Diamond Travelcard prior to the expiry of your existing card. Please note that if an application is not complete or the relevant supporting evidence is not submitted, this will cause a delay in assessment.

Lost, stolen or damaged concessionary Diamond Travelcard

If your bus pass is lost, stolen or damaged, please contact us and we can issue a replacement.

Please note that there will be an £8.00 administration charge unless a crime reference number can be provided.

You can obtain a crime reference number by calling the police non-emergency number on 101 and reporting the theft of your concessionary Diamond Travelcard.

If your Travelcard was lost or damaged and you are paying the £8.00 administration charge, you can make this payment in the following ways;

  • By debit card over the phone, by calling our contact centre on 01454 868004
  • By debit card in one of our One Stop Shops
  • By Cheque or Postal order, which can either be handed into one of our One Stop Shops or posted to South Gloucestershire Council, Chief Executive and Corporate Resources, Concessionary Travel, PO Box 1953, Bristol, BS37 0DB

Please note we are unable to accept cash payments.


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