Skip to main content

Housing support and advice for homeowners, private landlords and tenants

We offer a range of support and advice for homeowners, private landlords and tenants in privately rented housing, as well as people who may be looking for privately rented accommodation.

Between 26 March 2020 and 20 September 2020, the Government imposed an automatic stay on most possession claims due to coronavirus. Now that this stay has expired, the Government has published guidance on the rules that a landlord must follow if they want to regain possession of a property. Further information is available on the GOV.UK website.

If you are considering serving notice, or have served notice, on any of your tenants, contact us through or call us on 01454 868005 to talk to our homelessness prevention team. We offer a range of help and assistance to sustain tenancies and support landlords.


Private landlords

  • we work with private landlords to make sure they maintain high standards in their tenants’ homes.  For more information about property standards please see the private sector housing webpage
  • gas appliances must be serviced regularly to keep them safe and working properly.  Landlords are legally required to have all gas appliances serviced annually by Gas Safe registered engineer. Landlords must keep a record of safety checks and issue tenants with a copy of the current certificate.


  • if you are looking for accommodation, the Government has produced a useful guide, which is available on the GOV.UK website
  • tenants in rented accommodation who are living in poor or hazardous conditions can get help. Under the housing health and safety rating system an officer will look at a range of hazards including damp, cold, pollutants, fire, electrical safety, falls, overcrowding, food safety, sanitation and structural problems. If hazards are present, we will contact your landlord and advise the works needed to remedy them. If the landlord is uncooperative or if works are required urgently, an enforcement notice will be served
  • if you are having problems with your landlord, we can help you. We can offer advice if your landlord is harassing you, you have been illegally evicted, you are having problems with your rent, or your deposit, or if your landlord will not do repairs. Contact us on the number shown, or call into a One Stop Shop (Kingswood, Patchway orYate)


Is there anything wrong with this page?