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Coronavirus: latest information on our response, updates on our services and what support is available

Online planning, building control and licensing services will be unavailable 13 July 2020 between 8am and 4pm due to essential maintenance.

Private rented housing – guidance and useful links

In line with Government guidance in relation to the Covid-19 outbreak, we will continue to keep housing conditions under review and have a duty to take appropriate action when we find the most serious “category 1” hazards, whilst following the latest government advice on social distancing. Therefore we will only undertake inspections where there is an imminent risk to a tenant’s health due to a serious hazard. Decisions on whether to inspect will be made on an assessment of risk and on a case by case basis. For most housing complaints we will try to resolve the matter by phone or email.

The government has produced the following guidance for landlords and tenants in the private and social rented sectors on measures relating to repossessions and property access and health and safety obligations during the Covid-19 outbreak: Coronavirus (COVID-19) Guidance for Landlords and Tenants

The Government’s How to rent guide is for tenants in private rented housing. It will help you understand your rights and responsibilities. It provides a checklist and more detailed information on each stage of the process.

The How to rent a safe home gives a more detailed explanation of the main hazards you can find in a rental property which suggest it may not be safe for you to live in. It also explains your landlord’s duties and what you can do if you have concerns or need to make a complaint

How to report an issue
We have set up a letter template which you can use to send the details of the problem(s) that you are experiencing to the landlord/agent of the property.  If, after you have sent the letter requesting an inspection and work to be carried out, you do not receive a response and no work is undertaken then please contact the Private Sector Housing Team Your case will then be logged on our system as a service request.

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