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Coronavirus: latest information on our response, updates on our services and what support is available

Advice about homelessness

This page provides information and advice on what to do if

  • you are at risk of becoming homeless
  • you are already homeless
  • you are concerned about someone sleeping rough

At risk of becoming homeless

Whether you rent privately, are a housing association tenant, own a property, live with someone else or have no fixed address, HomeChoice provides free and confidential information and advice on helping prevent you from becoming homeless including:

  • help with finance and debts
  • tenancy support and tenancy rights
  • mortgage advice
  • what rights you have if your relationship breaks down

When staying in your current home isn’t an option, we help you look for a new home.

Homeless already

If you have nowhere to live, or you cannot live in your home (for example because it is not safe), this does not mean that the council has a duty to provide you with emergency accommodation. We have to assess this first, as set out in our leaflet.

Whether you are in emergency accommodation or not, we will continue to work with you to find somewhere to live.

Personal Housing Plan

We will make a thorough assessment of your housing circumstances and things that may affect this. We also make enquiries to find out if you are threatened with homelessness (or homeless already) and, if so, we will draw up a Personal Housing Plan with you.

Your Personal Housing Plan sets out things you and your case officer should do to either

  • prevent you becoming homeless by being able to stay where you are, or
  • find a new home before you have to leave
  • help you find new accommodation if you are already homeless

Please read our homelessness leaflet for further information on the support that we can offer and our service charter for what to expect when you contact us.

Contacting us

We offer drop-in sessions on a first come first service basis in

  • Kingswood One Stop Shop every Monday to Friday, 9am-1pm
  • Yate One Stop Shop every Tuesday, 9.30am – 12.30pm
  • Patchway One Stop Shop every Wednesday, 9.30am – 12.30pm

You can call us on 01454 868005 between 8.45am-5pm Monday to Thursdays and 8.45am-4.30pm on Fridays.

If you become homeless outside these times, please call our Emergency Duty Team on 01454 615165.

You can email us at

Rough sleeping

If you are concerned about someone who is sleeping rough, please report this through the Streetlink website or call 0300 500 0914.

Severe weather

During spells of prolonged cold weather, we will help people sleeping rough find shelter if:

  • The temperature is likely to be zero degrees or below for three nights in a row
  • The Met Office issue an amber warning of rain and wind that is likely to last three nights in a row.
  • Other factors such as wind chill that could cause risk to life




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