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Our council tax (01454 868003) and benefits (01454 868002) telephone lines are currently unavailable. Please call 01454 868009 instead and you will be redirected to the correct service area. We apologise for any inconvenience caused and will let you know once this has been resolved.

Emergency power supply information

As the nights get colder and darker, the chances of severe weather increase. Storms, floods and other extreme conditions can cause damage to network infrastructure and disrupt your energy supply.

To help you get winter ready:

  • Know your free emergency numbers – in an electric power cut dial 105 or, for a gas emergency, dial 0800 111999.
  • Prepare your home – keep a torch handy and get your appliances serviced by a Gas Safe registered engineer to prevent carbon monoxide poisoning. Vulnerable households can get extra support by signing up to the Priority Services Register. Contact your gas or electricity network to find out more. Visit energynetworks.org to find out who your network operator is.
  • Keep your eyes open – keep an eye on the weather forecast and, if you have a power cut or a gas emergency, check on your neighbours.

In recent years the chances of unplanned problems with electricity and gas supply have reduced dramatically. However severe winter weather can potentially cause significant damage, make sure you’re prepared in case you have a power cut or gas emergency.

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