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Our council tax (01454 868003) and benefits (01454 868002) telephone lines are currently unavailable. Please call 01454 868009 instead and you will be redirected to the correct service area. We apologise for any inconvenience caused and will let you know once this has been resolved.

Environmental services - out of hours emergencies

Out of hours emergency cover deals with environmental health problems involving serious events, fatalities, noise pollution, imminent risks to health.

If you contact us out of office hours your call will be re-routed to the out-of-hours call centre. An operator will contact the duty environmental health officer in the event of the following:

  • A fatal accident at a place of work
  • A major accident at a place of work (eg explosion, chemical release, fire)
  • An outbreak of an infectious disease (normally a major outbreak)
  • A large-scale, noisy event such as a rave
  • Major coastal pollution (eg oil spill)
  • A request by the emergency services (eg police, fire brigade)


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