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Coronavirus: latest information on our response, updates on our services and what support is available

Emergency Duty Team

The Emergency Duty Team provides an emergency social work service across South Gloucestershire as well as Bath and North East Somerset, Bristol and North Somerset at night, weekends and bank holidays.

The service can help you when personal, family or accommodation problems have reached a crisis at these times and can’t wait until the next working day.

The service can help with

  • concerns about a child
  • concerns about an older adult
  • concerns about a person with a disability
  • breakdown of care arrangements
  • acute mental health problems
  • difficulties with children and young people
  • emergency housing advice

Contacting the service

Anyone can phone the Emergency Duty Team on 01454 615165, including individuals, their families, friends, carers and staff working for statutory or voluntary agencies.

If English is not your first language, the Emergency Duty Team will arrange for an interpreter so you can tell them about your concerns.

If you are deaf or hard of hearing, text ‘EDT’ followed by your name and message to 60066. Your texts should cost your standard network charge.

You’ll be sent an immediate reply to confirm that your text has been received.

An Emergency Duty Team Officer will contact you by text to discuss your concerns. This should happen within 30 minutes, although during busy periods this may take longer.

Who will I speak to?

Your call with be answered by an experienced social worker who is confident in dealing with crisis situations. If the line is busy, please leave a message on the answerphone with your contact details and you will be contacted as soon as possible.

What happens next?

It is hard to think straight when there is a crisis, and many callers can be helped by advice given over the phone.

If you already have a social worker, we may be able to offer advice to help you until you can make new plans with your social worker, and we’ll send them a message to let them know what has happened.

If you do not have a social worker, we can refer you to your local daytime social work team if this would help your situation.

We will try to sort things out over the phone if possible. If a visit is necessary, we will do our best to offer this service, wherever you live within the four Authorities.

If your problem is urgent and we are unable to visit you because we are busy elsewhere, we will advise you how to obtain immediate help. We work very closely with other agencies such as the police, health care professionals and voluntary organisations to provide the best possible service.

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