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Due to essential maintenance our online forms and Public Access (planning, building control and licensing online) service will be unavailable Saturday 22 June 2019 between approximately 9am and 1pm. We apologise for any inconvenience this may cause.

Telecare and alarms

Telecare offers a range of simple wireless sensors that are designed to help older and vulnerable people live safely and independently in their homes.

Telecare services help you keep your independence and dignity, and you, your family and carers have the reassurance that help is at hand should you need it.  When you press your pendant alarm, or a sensor is activated, the call operator will know who is calling and what type of telecare sensor has triggered the call.

The operator will offer support or send appropriate help depending on the nature of the alarm.

You can request a telecare service by calling us on 01454 868007. Someone from the council will visit your home and recommend the most suitable telecare solution for you. There is a weekly charge for telecare. The amount depends on the telecare equipment that you have.

You can find more information in our leaflet: Telecare Services.

The cost of renting an alarm is:

 One-off installation charge £30
Monthly charge for rental, monitoring and responder service
Basic: basic lifeline/pendant, connected using your own telephone line  £16.00

Enhanced: basic lifeline plus one or more additional sensors, connected using your own telephone line.

Sensor options include: door, bed, chair, epilepsy, fall, smoke and carbon monoxide

 £22.40
Basic: basic lifeline/pendant, connected with a SIM card (card provided by the council) £29.20

Enhanced: basic lifeline plus one or more additional sensors, connected with a SIM card (card provided by the council)

Sensor options include: door, bed, chair, epilepsy, fall, smoke and carbon monoxide

£35.70
Replacement pendants/sensors Cost price of unit, plus £15.70 call out charge

 

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