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Feedback on Dementia support and services

Here are some of the comments and quotes about Dementia support and services from our Living Well with Dementia roadshows, the Healthwatch visits to Cambrian Green Day Services and the Care Quality Commission report on the North Bristol NHS Trust.

Living well with Dementia roadshow 19 April 2016 – Turnberries, Thornbury:

“All very helpful and supportive.”

“Good signposting.”

“Meeting others and hearing the information very helpful.”

“So much to access. Marvellous.”

“A brilliant event, felt more confident after talking and listening and now have more knowledge and confidence to access services for my mum.”

Healthwatch Visits to Cambrian Green Day Services:


Quotes from ‘Enter and View’ volunteers:

“The various rooms we visited where clients could participate in activities offered great variety and were inspirational.”

“There seemed to be a huge range of activities on offer, and service users were encouraged in activities they particularly enjoyed doing, which could of course be anything from polishing brass or joining in group singing to simply chatting about sports cars.”

“Cambrian Green Day Centre is the ‘gold standard’…an outstanding manager and an inspiring team”

“I was moved to tears by the happiness and joy that some service users showed as they were engaged in their activities.”


North Bristol NHS Trust’s response to Care Quality Commission report (April 2016):

“There were a number of areas of outstanding practice highlighted including our work around dementia care, inspectors noted that not only did we have good plans but that dementia practice was high quality at every level in the organisation.”

Quotes within the CQC report:

“The needs of patients with complex needs were well understood within all areas of the hospital. Patients with Dementia received care and treatment that was sympathetic and knowledgeable. The work undertaken by the Dementia Care team within medical services was seen as outstanding. There were 100 Dementia champions within the trust (including the director of facilities) and a focus on environmental changes to support patients.”

“Dementia was recognised as one of five priorities for the trust. It was estimated that there were 250 patients with Dementia at any time in the trust. Standards for care of people with Dementia had been developed both locally and nationally as part of the dementia improvement programme.”



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