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What organisations can do

Dementia resources for South Gloucestershire organisations and community groups

South Gloucestershire Dementia Action Alliance and South Gloucestershire Council work in partnership to make South Gloucestershire a better place to live for people with dementia and their carers.

A key part of this work has been improving the accessibility of our public spaces and facilities for people with dementia. Please use these resources to help us all achieve this:

Businesses

  • Improve your reputation and marketing
  • Improve your customer service and customer retention
  • Improve your policies around staff getting dementia or caring for someone
  • Comply with the Equality Act 2010

Businesses have a key role as employers and service providers to people with dementia. People with dementia may be working for you, or wanting to use your service. We can help you to operate better.

Sign up to join South Gloucestershire Dementia Action Alliance, and become part of a network of organisations aiming to provide a better service to people with dementia. You will be asked to make a commitment of one action, for example:

  • Make your staff dementia aware.
    • Improve your customer service skills and learn how to deal with difficult situations
    • Request helpful information for customer facing staff
    • Ask your staff to sign up to become a ‘Dementia Friend’ via the website
    • Request that we run a free session for your staff
    • Once you are dementia aware you can proudly display our window sticker to promote what you have done
  • Spread the word about dementia and our work to your staff, customers and networks
  • Improve your policies and guidelines to support people living with dementia
  • Improve your physical environment to make it more accessible to people living with dementia
  • Support your local memory café

Schools

Creating a ‘dementia friendly generation’ is one of our key aims around raising awareness about dementia and reducing stigma. South Gloucestershire schools will be encouraged to include a dementia friendly curriculum.

  • Sign up to join South Gloucestershire Dementia Action alliance, be part of a support network and pledge at least one action to help make our communities more dementia friendly
  • Include dementia in your PSHE (Personal and Social Health Education) curriculum
  • Information about how to help people with dementia and their carers.
  • Dispel common myths and stigma by involving people with dementia in the classroom
  • Spread the word about dementia and our work to your staff, parents, and networks

Community and faith groups

Community and faith groups have a key role in enabling people living with dementia to live well, and be respected in their community.

  • Sign up to join South Gloucestershire Dementia Action Alliance, be part of a support network and pledge at least one action to help make our communities more dementia friendly
  • Become dementia aware: Ask your members to sign up to become a ‘Dementia Friend’ via the website
  • Request that we run a free session for your organisation
  • Once you are dementia aware you can proudly display our window sticker to promote what you have done
  • Improve your policies and guidelines to support people living with dementia
  • Improve your physical environment to make it more accessible to people living with dementia
  • Ensure you are welcoming to people with dementia
  • Find ways to support carers
  • Signpost members to relevant services
  • Start a new carers’ support group, or social group for people with dementia
  • Spread the word about dementia and our work, to your members and networks

Case study:

Patchway Lloyds Bank: Becoming a dementia friendly branch

“We had a Dementia Friend’s session in the branch. It came as a shock to realise that 1 in 3 people over 65 years will get some form of dementia. It was also a surprise to find that staff have family members who are affected by dementia as it is something they have not really discussed.

We have started giving out Patchway Memory Café leaflets to our customers. The knowledge that there is a source of help in the community for them is a life line for myself personally. Thank you for helping us be more aware to help our customers when they need us in difficult circumstances.”

Carol, Customer Service at Lloyds Bank Patchway

Dementia: It’s Your Business – 15 March

We are linking up with Brace to deliver a FREE workshop for Businesses in South Gloucestershire.

People with dementia live in all our communities and they and their carers are very likely to be among your clients and customers. That’s why dementia is your business.

By undertaking some simple actions, you can make their experience a better one and ensure that you are compliant with the Equality Act 2010. Through small, inexpensive changes you can make a big difference to your staff and customers alike.

This short workshop could put you at the vanguard of Dementia Friendly businesses in South Gloucestershire. It’s good for business and it’s the right thing to do.

Wednesday 15 March 2017

9.30 – 11.30am @ The Park Centre, Kingswood, Bristol BS15 4AR

To book your free place, RSVP to dementia@southernbrooks.org.uk

Phone Winsome on 01454 868570

See the following leaflets for more information:

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