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Our council tax (01454 868003) and benefits (01454 868002) telephone lines are currently unavailable. Please call 01454 868009 instead and you will be redirected to the correct service area. We apologise for any inconvenience caused and will let you know once this has been resolved.


Advocacy services help people to get their point of view over to help them get services they may be entitled to. Advocates and advocacy schemes work in partnership with the people they support.

Advocacy can improve a person’s situation, either through helping that person to resolve issues and difficulties or through gaining increased knowledge, and confidence in speaking up for themselves.

Some people are not clear about their rights, or have difficulty fully understanding or accessing these rights. The purpose of advocacy is to help people to:

  • clarify and express their views and concerns
  • get information and services
  • defend and promote their rights and responsibilities
  • explore choices and options
  • negotiate and resolve issues

Swan Advocacy can help with

  • helping you to make a complaint about adult care or NHS services
  • adult care advocacy
  • advocacy for people who do not have mental capacity
  • mental health advocacy
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