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Coronavirus (Covid-19): service updates, support and health advice.

Access and Response Teams (ART)

When the public or professionals need to make a referral or raise a concern about a child, the Access and Response Teams (ART) will make the first assessment of what needs to be done to keep or make the child safe.

ART will gather information about your concerns before assessing each case and determining the next appropriate steps to support children and families. The team is made up of a range of staff who can also provide advice to professionals regarding completion of a Early Help Assessment and Plan (EHAP).  Additionally a group of professionals, including Community Nurses, Police officers who are specialised in child protection, and children’s social workers, who are known as the Multi-Agency Safeguarding Hub (MASH), might be asked to share information and help make a decision on the best way forward to support a family.

Referrers to ART should always seek the families permission to do so, and where cases are to be discussed in MASH, a member of the team will call the family to discuss this, however in some circumstances, normally where seeking permission would put a child at further risk, a manager might make a decision to override consent, but the family will still be told of this, when it is safe to do so.

Safeguarding children is everyone’s responsibility


To report concerns about a child:

  • 01454 866000 Monday to Thursday 9.00 – 5.00, 4.30 on Friday
  • 01454 615165 out of hours and at weekends
  • If a child or young person is in immediate danger then please dial 999 and ask for police assistance
  • For professionals: email*

*Do not send personal data via an unsecured email. If required, send a request for access to the secure portal to this address before proceeding.

South Gloucestershire Safeguarding Children Board

Safeguarding is everyone’s business. Child protection in South Gloucestershire is overseen by the Safeguarding Children Board, which is made up of the council and other agencies. For more information about their role and how everyone can play their part in keeping children safe, please visit:

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