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Coronavirus: latest information on our response, updates on our services and what support is available

Willsbridge water outage

South Gloucestershire Council responded to the water outage on Wednesday 19 July in a number of ways. Many council staff were involved in the response, which stretched from early morning until late last night and we pay tribute to their commitment and dedication.

Our primary focus was to ensure that vulnerable residents known to us in our communities, whether in their own homes or in care facilities, were looked after and safe. We provided information to Bristol Water and worked with them and our partners at the Red Cross to ensure that vulnerable people were visited and received bottled water while mains supplies were disrupted. Welfare checks were carried out by our own rapid response staff in the event of no answer from individuals on our lists.  We also worked closely with care homes to monitor that their needs were being addressed by Bristol Water. Although we are aware that there were problems in this area, we are reassured that the care home residents were not adversely affected thanks largely to the dedication of their staff.

A number of schools were forced to close because they did not have water supplies. Through our school closures website we sought to advise all affected families of the issue. All schools have now re-opened.

Additionally, working with partners at Public Health England, we provided information and guidance to individuals on how to cope, as well as to businesses, particularly those involved in food preparation, on steps they should take to ensure public health and safety.

Early this morning (20 July), Bristol Water confirmed that the water supply has now returned to all customers. We are reassured that as far as we are aware, no residents suffered unduly and that we were able to provide additional support to that from Bristol Water, but as ever with an incident of this nature we will assess where we can improve our plans in order to provide an even better response in the future.

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