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We are currently experiencing problems with card and online payments via our Capita Pay360 service. We apologise for any inconvenience and will advise once normal service has been restored.

Christmas and New Year opening times

2019/2020

Contact centre

Our customer services contact centre will be closed from 1pm on Tuesday 24 December and all day on 25, 26 and 27 December. Opening hours will be 8.45am – 5.00pm on Monday 30 December and Tuesday 31 December before closing again for New Year’s Day.

Please note: The adult care and children’s services (Access and Response) contact centre opening hours differ as follows 8.30am – 5.00pm on 24 December and 8.30am – 5.00pm on 30 and 31 December.

When the offices are closed, calls will be diverted to a service which deals only with emergencies. More information

Concerned about a child?

Concerned about an adult?

One Stop Shops

One Stop Shops will be closed from 1pm on Tuesday 24 and all day on 25, 26 and 27 December. Opening hours will be 8.45am – 5.00pm on Monday 30 December and Tuesday 31 December before closing again for New Year’s Day. More information

Online forms

Although the council is closed for Christmas, you can continue to report problems or apply for services using our online forms and these will be dealt with on our return.

Libraries

Full details of library opening times over Christmas and New Year

Recycling centres

The Sort It recycling centres will be closed on Wednesday 25, Thursday 26 December and Wednesday 1 January. The sites will open as usual from 2 January, 8:30am to 4:30pm, seven days a week. Find a tip or recycling centre

Waste and recycling collection changes

From 25 December until 13 January, your normal collection days will change. Check the changes to your collection days here.

Buses

Bus timetable information is available from Traveline.

Make travelling easy this winter visit the travelwest website to check the bus operations and plan your journey.

Registrar services

Superintendent Registrar’s Office for Marriages and Civil Partnerships

Kingswood Civic Centre
Telephone: 01454 863140
Open Monday to Friday
Monday 23 December Office open 9.00am – 1.00pm & 2.00pm – 4.00pm
Tuesday 24 December Office open 9.00am – 12.00pm (morning only)
Wednesday 25 December Office closed
Thursday 26 December Office closed
Friday 27 December Office closed
 Monday 30 December Office open  9.00am – 1.00pm & 2.00pm – 4.00pm
Tuesday 31 December Office open 9.00am – 1.00pm & 2.00pm – 4.00pm
Wednesday 1 January Office closed
Thursday 2 January Office open 9.00am – 1.00pm & 2.00pm – 4.00pm
Friday 3 January Office open 9.00am – 1.00pm & 2.00pm – 4.00pm

Registrars’ Offices for Registering Births and Deaths

Yate One Stop Shop, Kennedy Way
Telephone: 01454 863140
Open Monday, Wednesday and Friday
Additional Tuesday and Thursdays over the Christmas period
Monday 16 December Office open 9.30am – 1.00pm & 1.45pm – 3.45pm
Wednesday 18 December Office open 9.30am – 1.15pm & 2.00pm – 3.45pm
Thurs 19 December Office open 9.30am – 1.15pm & 2.00pm – 3.45pm
Friday 20 December Office open 9.30am – 1.15pm & 2.00pm – 3.45pm
 Monday 23 December Office open  9.30am – 1.00pm & 1.45pm – 3.45pm
Tuesday 24 December Office open 9.00am – 12.00pm (morning only)
Wednesday 25 December Office closed  
Thursday 26 December Office closed
Friday 27 December Office closed  
Monday 30 December Office open 9.30am – 1.00pm & 1.45pm – 3.45pm
Tuesday 31 December Office open 9.00am – 12.00pm (morning only)
Wednesday 1 January Office closed
Thursday 2 January Office open 9.30am – 1.15pm & 2.00pm – 3.45pm
Friday 3 January Office open 9.30am – 1.15pm & 2.00pm – 3.45pm

 

Kingswood Civic Centre
Telephone: 01454 863140
Open Tuesday and Thursday
Additional days over the Christmas period
Tuesday 17 December Office open 9.30am – 1.00pm & 1.45pm – 3.45pm
Thursday 19 December Office open 9.30am – 1.00pm & 1.45pm – 3.45pm
Monday 23 December Office open 9.30am – 12.00pm (morning only)
Tuesday 24 December Office open 9.30am – 12.00pm (morning only)
Thursday 26 December Office closed
Tuesday 31 December Office open 9.30am – 1.00pm & 1.45pm – 3.45pm
Thursday 2 January Office open 9.30am – 1.00pm & 1.45pm – 3.45pm
Friday 3 January Office open 9.30am – 1.00pm & 1.45pm – 3.45pm

In the event of an emergency outside of these hours please contact our emergency team on 01454 868009.

Cambrian Green Day Services

Cambrian Green Day Services will be closed on the following dates:
25, 26, 27 December 2019 and 1 January 2020

One You South Gloucestershire

The One You South Gloucestershire office is closed (for general enquiries) from 4.30pm on Friday 20 December and will re-open at 9am on Thursday 2 January 2020.

The Wellbeing team are running the following Peer Support and Talking Café sessions:

Monday 23 December

  • Talking Café, Costa, Kingschase Shopping centre Kingswood  – 9.30 – 11am
  • Peer Support (Made Forever Group) – The Kingswood Estate, Studio 4, Old School House, Britannia Road, Kingswood BS15 8DB –  4.30 – 6.00pm
  • Peer Support (Bradley Stoke Group) – Willow Brook Centre, Savages Wood Road, Bradley Stoke, Bristol BS32 8EF –  6.30 – 8.00pm

Monday 30 December

  • Talking Café, Costa, Kingschase Shopping centre Kingswood  – 9.30 – 11am
  • Peer Support (Cranleigh Court Group) Cranleigh Court Hub, Tyndale Primary, Tyndale Ave, Yate, Bristol, BS37 5EX – 1.00 – 2.30pm
  • Peer Support (Yate Central), Pop Inn Cafe, West Walk, Shopping Centre, Yate, BS37 4AX –  7.00 – 8.30pm

For further information contact: 01454 868583

When the One You South Gloucestershire offices are closed, calls will be diverted to a service which deals only with emergencies. More information

Social media

You can ‘like’ us on Facebook and follow us on Twitter to receive updates on the latest council news, events, emergency alerts, videos, photos and more.

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