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Christmas and New Year opening times

Contact centre

Our customer services contact centre will be closed from 1pm on Monday 24 December and all day on 25, 26 and 27 December. Opening hours will be 8.45am – 4.30pm on Friday 28 December and 8.45am – 5.00pm on Monday 31 December before closing again for New Year’s Day.

Please note: The adult care contact centre opening hours differ as follows
8.30am – 5.00pm on 24 December, 8.30am – 4.30pm on Friday 28 December and from 8.30am -5.00pm on 31 December.

When the offices are closed, calls will be diverted to a service which deals only with emergencies.
More information

Concerned about a child?

Concerned about an adult?

One Stop Shops

One Stop Shops will be closed from 1pm on Monday 24 and all day on 25, 26 and 27 December. Opening hours will be 8.45am – 4.30pm on Friday 28 December and 8.45am – 5.00pm on Monday 31 December before closing again for New Year’s Day. More information

Online forms

Although the council is closed for Christmas, you can continue to report problems or apply for services using our online forms and these will be dealt with on our return.

Libraries

Full details of library opening times over Christmas and New Year

Recycling centres

The Sort It recycling centres will be closed on Tuesday 25, Wednesday 26 December and Tuesday 1 January. The sites will open as usual from 2 January, 8:30am to 4:30pm, seven days a week. Find a tip or recycling centre

Waste and recycling collection changes

Waste and recycling collections will not take place on Tuesday 25, Wednesday 26 December or Tuesday 1 January. Check the changes to your collection day over Christmas and New Year.

Make use of your weekly recycling and food waste collections this Christmas. You can order replacement or additional recycling containers if you need them.

  • Check what can be recycled from home.
  • Sort your recycling in your boxes to make it easy for the crews to separate them into the compartments on the vehicle
  • Mix plastics, cans, aerosols and foil together – they will be separated later
  • We can recycle wrapping paper and greetings cards without glitter or plastic embellishments. Put wrapping paper with the rest of your recyclable paper and greetings card with cardboard. Paper or card with glitter or plastic should go into your black bin.
  • Flatten cardboard boxes and cut large pieces of cardboard down so they are no larger than the green box
  • Remove all polystyrene and foam packaging and put it in the black bin or take it to the Sort It recycling centre if you have a large quantity
  • Put extra recycling out in plastic bags, just make sure glass bottles and jars are in a green box
  • Put your containers out by 7:00am on collection day and take them back onto your property at the end of the day

If you have a real Christmas tree, please recycle it. Trees can be recycled at Sort It centres or green bin subscribers can cut up the tree and put it in your green bin, or put the whole tree next to your green bin if it is under 6ft tall. Otherwise, you can buy a garden waste sack from your local library or Marshfield Country Stores (£2.10) and attach it to your tree with string (no plastic) and book a collection on the website.
Find out more

Buses

Bus timetable information is available from Traveline.

Make travelling easy this winter visit https://travelwest.info/travel_update/christmas-2018-bus-operations to check the bus operations and to plan your journey.

Registrar services

Superintendent Registrar’s Office for Marriages and Civil Partnerships

 Kingswood Civic Centre
Telephone: 01454 863140
 Open Monday to Friday
Monday 24 December  Office Open 9.00am – 12.00pm (morning only)
Tuesday 25 December Office Closed  

Wednesday 26 December

Thursday 27 December

Office Closed

Office Closed

 

 

Friday 28 December Office Open 9.00am – 1.00pm & 2.00pm – 4.00pm
   

Monday 31 December

Tuesday 1 January

Office Open

Office Closed

9.00am – 1.00pm & 2.00pm – 4.00pm
Normal opening hours resume from Wednesday 2 January 2019

 

Registrars’ Offices for Registering Births and Deaths

Yate One Stop Shop,
Kennedy Way
Telephone: 01454 863140
Open Monday, Wednesday and Friday
Monday 17 December Office Open 9.30am – 1.00pm & 1.45pm – 3.45pm
Wednesday 19 December Office Open 9.30am – 1.00pm & 1.45pm – 3.45pm
Friday 22 December Office Open 9.30am – 1.00pm & 1.45pm – 3.45pm
   
Monday 24 December Office Open 9.30am – 12.00pm (morning only)

Tuesday 25 December

Wednesday 26 December

Thursday 27 December

Office Closed

Office Closed

Office Closed

 
Friday 29 December Office Open 9.30am – 1.00pm & 1.45pm – 3.45pm
   

Monday 31 December

Tuesday 1 January

Wednesday 2 January

Thursday 3 January

Friday 4 January

Office Open

Office Closed

Office Open

Office Open

Office Open

 

9.30am – 1.00pm & 1.45pm – 3.45pm

 

9.30am – 1.00pm & 1.45pm – 3.45pm

9.30am – 12.00pm (morning only)

9.30am – 1.00pm & 1.45pm – 3.45pm

 

 

                                                           

Kingswood Civic Centre
Telephone: 01454 863140
Open Tuesday and Thursday
Tuesday 18 December Office Open 9.30am – 1.00pm & 1.45pm – 3.45pm
Thursday 20 December Office Open 9.30am – 1.00pm & 1.45pm – 3.45pm
Tuesday 25 December   Office Closed  

Thursday 27 December

Tuesday 1 January

Thursday 3 January

Friday 4 January

Office Closed

Office Closed

Office Open

Office Open

 

 

9.30am – 1.00pm & 1.45pm – 3.45pm

9.30am – 1.00pm

Normal opening hours resume from Tuesday 8 January 2019

In the event of an emergency outside of these hours please contact our emergency staff on 01454 868009

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