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Coronavirus (Covid-19): service updates, support and health advice.

National rules and restrictions during coronavirus can be found on GOV.UK

Problems paying your council tax

Coronavirus update: Following government announcements, we are now able to offer an extra £150 discount for every working age customer in receipt of Council Tax Reduction. This amount will automatically be applied to your account and a revised bill will be issued.  Please note if your bill is less than £150 you will receive a credit up to reduce your bill to £0. For example, if after we have applied Council Tax Reduction your bill is £100 we will apply a credit of £100 resulting in a nil balance and nothing to pay for the 2020/21 financial year.

You do not have to contact us as we will issue these new bills.  However, please note there may be a slight delay in doing so due to the high volume of cases we have to resolve.

If you are have difficulty paying your council tax bill please contact us immediately. We may be able to help by rescheduling your payments or moving the payment date.

If you do not contact us or make payments it is possible that further recovery proceedings could be taken which will cost you more money.

It may help to make a list of all your income, include all the household salary or wages and any benefits. Then make a list of all your expenses. Your rent or mortgage is the most important bill followed by fuel and water. Council tax payments take priority over creditors or debts such as credit cards, catalogues and loans not secured on your home.

You should then be able to see how much you can afford to pay or if you need further assistance with your financial situation.  At this stage you may wish to seek independent financial help if you are still unsure on who to pay and what benefits you may be entitled to.

If you think that you have made an error whilst making a payment via the online payment system, please ring us on 01454 868003. We can check your council tax account to confirm the amount that has been received. If you have overpaid they can arrange for this to be refunded. Please allow 24 hours before ringing to give time for the payment to show on your council tax account.

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