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Our council tax (01454 868003) and benefits (01454 868002) telephone lines are currently unavailable. Please call 01454 868009 instead and you will be redirected to the correct service area. We apologise for any inconvenience caused and will let you know once this has been resolved.

Making a freedom of information request

As a general rule you can request any information created by the council, received from elsewhere or held by the council for any reason, e.g. agendas, minutes, reports, policies.

If the information cannot be released due to an exemption, we do not hold the information, or the cost of retrieving the information exceeds the threshold set out in the Freedom of Information Act, we will tell you.

Examples of exemptions are:

  • it is confidential
  • it is prohibited by law
  • it is accessible by other means, such as the publication scheme
  • it is about investigations and proceedings conducted by the council
  • it is covered by the Environmental Information Regulations
  • it is personal information that is covered by the Data Protection Act

To enable us to supply you with the precise details you need, please give us as much information as possible. Please send your request by email or letter.

You can download a freedom of information request form or, if the information you request relates to yourself, please complete the Subject Access form (Word version)  A pdf version of this form is also available.

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