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Coronavirus: latest information on our response, updates on our services and what support is available


One Stop Shop clinics and surgeries

Kingswood and Patchway One Stop Shop offices reopened on Thursday 2 July with the normal opening hours (check the links below). In order to ensure the safety of our staff and customers we are asking anyone who needs to visit the One Stop Shops to book an appointment by emailing us your contact details and nature of your visit to or phoning 01454 868009. When you visit the centres please follow the guidance on safe distancing when waiting to be seen and during your interview. Due to the limited space we are currently unable to open our Yate site, but hope to reopen at a later date.

As well as our drop in service we also offer the following clinics and surgeries.

Housing advice surgeries

The council’s HomeChoice team provide a housing advice service to people, who are homeless, or threatened with homelessness. They offer advice and information to help you keep, or find a home. They can help you deal with issues including possible eviction, arrears, debt and repair. They can also offer advice to people who are threatened with harassment, or violence and cannot remain in their home. If you are a home owner, they can offer advice if you are in mortgage arrears, or you are threatened with repossession.

The team are available at the following locations/times:

  • Kingswood One Stop Shop: every Monday – Friday 9am – 3pm
  • Yate One Stop Shop: every Tuesday 9.30am – 12.30pm
  • Patchway One Stop Shop: every Wednesday 9.30am – 12.30pm

Customers will be seen on a first come first service basis.

If you have any questions about the service, please telephone 01454 868005 to speak to a housing advisor.

Registrar (by appointment only)

Superintendent Registrar, Notices of Marriage/Civil Partnership and ceremonies (by appointment only)

Kingswood Civic Centre: Monday to Friday 9am to 1pm and 2pm to 4pm

Registrar of Births and Deaths (by appointment only)

  • Kingswood Civic Centre:  Tuesday and Thursday  9.30am to 1pm and 1.45pm to 3.45pm
  • Yate One Stop Shop: Monday, Wednesday and Friday 9.30am to 1pm and 1.45pm to 3.45pm

Advice sessions

North Bristol Advice – can advise on Welfare Benefits. Customers should bring proof of income and any paperwork related to the matter they would like to discuss.

  • Patchway One Stop Shop Mondays 10am to 12 midday*
  • Kingswood One Stop Shop Wednesdays 9.30am to 12 midday*

* From 1 April 2017 the North Bristol Advice service is by appointment only. Alternatively advice can be provided by telephone or online. Please call 0117 9515751 or visit

Talking Money – provide free independent debt advice, energy advice and financial education.

  • Kingswood One Stop Shop every Thursday 9.30am to 12.30pm
  • Yate One Stop Shop every Thursday 2pm to 4pm

Customers will be seen on a first come, first service basis

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