Complain about children’s social care

If you are unhappy with our social care services or those we commission you can complain. We welcome feedback that helps us improve for the future.

The statutory complaints procedure for children’s social care is a 3-stage procedure. You can find out more about how the process works on our procedure document.

You can have support to make your complaint from a relative, friend or advocate.

Support making a complaint

You can contact the South West Advocacy Network (SWAN) on 03333 447928 or by email at reception@swanadvocacy.org.uk.

Children and young people involved with social services have access to a specialist free advocacy service provided by Reconstruct. You can contact Reconstruct on 0800 389 1571 (freephone) or by email at yourvoice@reconstruct.co.uk.

Give feedback

You can find out more about the feedback process by reading our Your Feedback Counts factsheet which includes a copy of our feedback form.

How to make a complaint

If you wish to talk with us about your complaint then you can:

• phone: 01454 865924
• email: CAHFeedback@southglos.gov.uk

Complaints which do not fall under these procedures are considered under our complaints procedure.

If you have exhausted this complaints procedure then you can approach the local government ombudsman.