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Safer and Stronger Communities - common minimum standards for anti-social behaviour

Safer and Stronger Communities vision

Our vision is to work together with individuals and communities, to build confidence and satisfaction in how we deal with anti-social behaviour (ASB) and to help keep our communities safe.

Antisocial behaviour is defined as “behaviour by a person which causes, or is likely to cause, harassment, alarm or distress to one or more persons not of the same household as the person” (Antisocial Behaviour Act 2003 and Police Reform and Social Responsibility Act 2011).

Dealing with anti-social behaviour

The following common minimum standards are our promise to you as a South Gloucestershire resident. They set out what our Safer and Stronger Communities Partnership will do to support you if you experience anti-social behaviour. We are committed to improving our residents’ quality of life by working together to tackle anti-social behaviour across the district. Our work is focused on supporting victims, witnesses and communities, but we also take enforcement action when necessary. The partnership has established a minimum standard of response to all reports of anti-social behaviour. The standards describe how we will take positive and effective action to deal with your local concerns.

We will ensure that:

All reports of anti-social behaviour are taken seriously and all victims and witnesses are treated fairly and with respect.

  • victims of anti-social behaviour who report an incident to the Anti-Social Behaviour team or police will be contacted within 48 hours
  • we will deal promptly and effectively with any problem reported to us or we will pass it to an organisation that we consider may be more effective in resolving the issue
  • you will have a named officer and will be provided with their contact details. The officer will be responsible for the investigation of your complaint
  • you will be kept informed and updated regularly at a timescale agreed with the named officer
  • we will provide support for all victims and witnesses
  • we will share anti-social behaviour information and intelligence with our partners to ensure a positive and robust response to tackling ASB
  • communities will be kept informed where there is significant ASB and it is having an impact on a wider community, where appropriate
  • victims will have the right to apply for a Community Trigger if you feel your case needs to be reviewed
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