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Due to essential maintenance our online forms and Public Access (planning, building control and licensing online) service will be unavailable Saturday 22 June 2019 between approximately 9am and 1pm. We apologise for any inconvenience this may cause.

Help to be scamwise

Each year we receive hundreds of complaints about the many different types of scams people are encountering.

Along with other services in the South West, we have produced some guidance leaflets and ‘No Doorstep Traders’ door stickers as part of the SCAMWISE campaign. The aim of this campaign is to reduce the number of people caught out by scams and rogue traders.

Some recent examples of scams appearing are:

  • traders cold-calling, saying they have tarmac left over from doing some work for the highways department and offering to tarmac driveways for a low cost. The work is of a poor standard so the cost turns out to be relatively expensive
  • traders cold-calling and offering to undertake roofing repairs that appear to be unnecessary
  • cards being put through letterboxes suggesting that they were unable to deliver a parcel and giving a telephone number to contact. It appears this telephone number is a premium rate number and you could incur a cost of £15 without realising
  • unsolicited telephone calls being received requesting the names and addresses of residents under the pretence that they are being invited to an event, however the event does not exist. These calls could have a number of purposes – to use personal details for fraudulent activities, or to ensure properties are empty for criminal reasons for example

The leaflets we have produced provide advice on how to recognise a scam and protect yourselves from them. These leaflets and door stickers can be requested through the Citizens Advice consumer service on 03454 04 05 06.

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