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About trading standards

Trading Standards serves the South Gloucestershire community by promoting a fair and safe trading environment.

We enforce legislation controlling the quantity, quality, price, description and safety of most goods and services.

​All enquiries are recorded and evaluated. Consumer complaints are dealt with by the Citizens Advice consumer service in the first instance. Those of a criminal nature may be dealt with immediately, be referred for a later inspection, or the information used to assess trading patterns or malpractices.

Planned or complaint follow-up visits are undertaken to business premises, shops, livestock markets for example, to ensure compliance with the laws we enforce. Goods, foods and services are ‘test purchased’ or sampled for their conformity. Business activities are regularly monitored, e.g. sales of fireworks, cigarettes to children, counterfeit sales and/or production etc.

Advice and guidance is available from trading standards for both consumers and businesses within South Gloucestershire. As well as providing information, we have a comprehensive list of advice and information leaflets available to download. Please see our pages other for advice on fair trading, product safety, age restricted products, weights and measures and consumer advice for example.

We support the enforcement concordat by stating our policies and seeking to be open, helpful and consistent in our enforcement activities. Any trader concerned about our actions is entitled to a clear explanation. We consider investigation and prosecution of offences in accordance with our enforcement policy, which has regard to the Code of Practice for Crown Prosecutors and the Enforcement Concordat.

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