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Coronavirus (Covid-19): service updates, support and health advice.

Designated wheelchair accessible vehicles

In line with the Equality Act 2010, section 165, if you hire a designated hackney carriage or designated private hire vehicle as a wheelchair user, you can expect the driver:

  • to carry the passenger while in the wheelchair
  • not to make any additional charge for doing so
  • if the passenger chooses to sit in a passenger seat to carry the wheelchair
  • to take such steps as are necessary to ensure that the passenger is carried in safety and reasonable comfort and
  • to give the passenger such mobility assistance as is reasonably required

The Act goes on to define mobility assistance as assistance:

  • to enable the passenger to get into or out of the vehicle
  • if the passenger wishes to remain in the wheelchair, to enable the passenger to get into and out of the vehicle while in the wheelchair
  • to load the passenger’s luggage into or out of the vehicle and
  • if the passenger does not wish to remain in the wheelchair, to load the wheelchair into or out of the vehicle

It is also worth noting that a driver of a designated hackney carriage or designated private hire vehicle commits an offence by failing to comply with a duty imposed on the driver by this section.

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