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How to become a dual hackney carriage (taxi) and/or private hire driver

A dual hackney carriage (taxi) and private hire driver’s licence authorises a person to:

  • drive a licensed hackney carriage (taxi) vehicle
  • work from all hackney carriage ranks in the South Gloucestershire district
  • be hailed on the street in the South Gloucestershire district
  • drive a licensed private hire vehicle under a licensed private hire operator, all private hire work must be pre-booked

If you intend to undertake private hire work only, you can just apply for a private hire driver’s licence.

All licences:

  • must have been issued by South Gloucestershire Council
  • are valid for 3 years

To become a licensed dual hackney carriage and/or private hire driver you will need to complete all of the following stages.

1. Driving assessment

You must book and pass a driving assessment with one of the council approved driver assessor providers. These are Diamond Advanced Motorists, Green Penny, Blue Lamp Trust, and Drive53. You will need to confirm with your chosen assessor what you need to take with you for your assessment.

2. Learning and suitability assessment

All new dual or private hire driver applicants are required to complete and pass the suitability assessment. You will also complete a Driver Vehicle Licensing Agency (DVLA) mandate consent form to enable this licensing authority to conduct a driving licence check. You will also receive medical forms for the Group 2 medical check.

3. Child Sexual Exploitation (CSE) safeguarding awareness training

On passing your learning and suitability assessment, you will be advised when to attend a Child Sexual Exploitation (CSE) safeguarding awareness training session and complete a Driver Vehicle Licensing Agency (DVLA) mandate. This is mandatory training for all drivers intending to be licensed in South Gloucestershire.

Only drivers who have passed the learning and suitability assessment (or existing licensed drivers) are eligible for CSE safeguarding awareness training.

You must bring your driving licence photo-card and the original copy of your learning and suitability assessment pass confirmation. If you arrive at a CSE safeguarding awareness session without proof of passing a dual knowledge or basic skills test, you may be turned away. Existing licence holders will need to bring along their current drivers’ badge.

4. Disclosure and Barring Service (DBS) enhanced disclosure check

You will receive an e-mail from Integra, advising you how to complete an online application, attend an appointment and pay for a DBS enhanced disclosure check. The ID checking appointment will take place at Broad Lane, Yate

Once you receive your DBS certificate, you must sign up for the update service and make sure you stay signed up while you are licensed. This has to be done within 28 days of the issue date on the certificate or you will need to complete a further enhanced disclosure check and pay the full fee again.  There is an opportunity to sign up to the update service prior to receiving your certificate, but only once you have received your tracking number.

5. DVLA Group 2 medical

You will receive medical forms at the CSE safeguarding awareness training session. You need to book an appointment with a medical practice that provides G roup 2 medical assessments.

The D4 form must be completed and a General Medical Practitioner (GP) must complete and sign the South Gloucestershire Council declaration form – Note that South Gloucestershire Licensing Service does not accept medical certificates issued by Doctors on Wheels as per guidance from DVLA.

6. Application form and pack

You will also receive an application form after passing the learning and suitability assessment. Make sure you read all sections before completing the application in full.

You need to submit the following documents. It is important that these are originals and not copies of your documents.

  • fully completed application form
  • evidence of passing the learning and suitability assessment (dated not more than 3 years old)
  • original of your DBS disclosure (dated not more than 2 months old)
  • proof that you have signed up to the DBS update service
  • original of your practical driving assessment certificate
  • original of your CSE safeguarding awareness training certificate
  • original of your medical certificate (Group 2) dated within 4 months of your licence appointment
  • your passport or birth certificate
  • your valid driving licence (more information on driving licences)
  • proof of your address dated within the last 3 months (e.g. utility bill, bank statement, benefit statement, credit card statement). Mobile telephone bills cannot be accepted as proof of address
  • proof of your National Insurance number
  • proof of your right to work (licence) in the UK (please ask at time of booking if you are unsure what evidence you need to provide)
  • a passport size photo of yourself
  • the appropriate application fee (paid by debit/credit card or cheque, unfortunately we cannot accept cash or American Express)

7. Your licensing office appointment

Once you have completed all of the above steps and have the necessary supporting information, send an email to stating your full name, address and telephone number. We will contact you to arrange an appointment for you to submit your complete application. The application fee must be paid on submission.

We will verify your application and supporting documents. It is your responsibility to ensure you have met all of the conditions set out above. If you have any questions or concerns about meeting the conditions, you should discuss this with us prior to booking an appointment by emailing

8. Convictions and cautions

You must declare any convictions during the application process. We will assess whether a licence can be issued or if it needs to be referred to the Licensing Sub-Committee for a decision.

If an application is referred to the Licensing Sub-Committee, all documents will need to be verified prior to a decision. You will need to wait for Licensing Sub-Committee approval before returning to collect your paper licence and driver badges. If your licence application is refused, you will receive a refund of the application fee.


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