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Coronavirus (Covid-19): service updates, support and health advice.

National rules and restrictions during coronavirus can be found on GOV.UK

Test and Trace Support Payment

In September 2020 the Government announced a new national Test and Trace Support scheme.

Payments of £500 will be given to eligible low income workers in the South Gloucestershire who have been asked to self-isolate, who are unable to work from home and therefore will lose income as a result of self-isolation.

The scheme will run until 19 June 2021 and follows the new laws requiring all those who test positive for Covid-19, or those identified as ‘close contacts’, to self-isolate.

Any award under the Test and Trace Support payment scheme is given on the understanding that you fully comply with any request to self-isolate.

Who is eligible?

To be eligible for the scheme, applicants must be a South Gloucestershire resident and must either:

  • have been told to self-isolate by NHS Test and Trace either because they’ve tested positive for coronavirus or if have been asked to self-isolate by NHS Test and Trace because they have been in close contact with someone who has tested positive
  • be a parent or Guardian in the same household who has to stay at home to look after a child under 16 years who is usually attending an educational or childcare setting and who has received an official notification to self-isolate by either NHS Test and Trace or their education setting (if the request for them to self-isolate was made on or after 8 March 2021)
  • be in the same household and looking after someone under 26 years of age with an Education, Health and Care Plan (EHCP) who is usually attending an educational setting and who has received an official notification to self-isolate by either NHS Test and Trace or their education setting (if the request for them to self-isolate was made on or after 8 March 2021)

 

You must also be:

  • employed or self-employed (but not if you are currently furloughed) and
  • unable to work from home and will lose income as a result.
  • submit your application within 42 days of your first day of self-isolation

 

You must also be receiving (or are the partner of someone in the same household who is receiving), at least one of the following benefits:

  • universal credit
  • working tax credit
  • income based employment and support allowance
  • income based jobseeker’s allowance
  • income support
  • housing benefit
  • pension credit

Parents or Guardians

Please note: we are not able to accept applications without evidence to confirm that the child or qualifying young person has been asked to self-isolate by either NHS Test or Trace, or by their educational/childcare setting.

 

If you (or a resident partner) are not in receipt of any of the qualifying benefits above, you may be eligible for a Discretionary payment; you and your partner (if applicable) will need to meet all of the other criteria listed above in addition to all of the following:

  • are responsible for paying rent or mortgage on the property that you are living in (but not if you own your house outright and have no mortgage)
  • have combined capital of less than £6000
  • have a combined income of less than £300 per week (averaged over the last month)

 

If you do not meet the criteria for either the standard or discretionary scheme but require additional support, please refer to our Coronavirus support webpages.

 

Who is not eligible?

You will not be eligible for a Test and Trace Support Payment if you:

  • have not received an official notification from NHS Test and Trace telling you to self-isolate (or if you cannot provide an official notification form an educational or childcare setting if you are applying as a parent or guardian of a child or qualifying young person who has been told to self-isolate)
  • do not lose income as a result of either your own self-isolating or the need to look after a child or qualifying young person who is self-isolating
  • can work from home during a period of wither self-isolation or whilst looking after a child or qualifying young person who is self-isolating
  • are not on a low income
  • were not working immediately before being asked to self-isolate or needing to stop work to look after a child or qualifying young person, as you must currently be employed or self-employed and only unable to work as a result of self-isolating or looking after a child or qualifying young person who is self-isolating
  • fail to provide supporting evidence when asked
  • are quarantining because you have returned from abroad, unless you have tested positive for coronavirus (COVID-19) and have been asked to self-isolate

How to apply

You can apply if you’ve been asked to self-isolate by NHS Test and Trace.

From 8 March 2021, you can also apply if you have to stay home from work to look after a child or qualifying young person who is self-isolating.

We’ll need:

  • a notification from NHS Test and Trace asking you to self-isolate; this notification will include a Unique ID number to each customer (e.g. 4a2c204a)

or if this isn’t available and you are applying as a parent or guardian of a child or qualifying young person who has been told to self-isolate, we will need to see an official notification from their educational or childcare setting

  • a recent bank statement for the account which the payment will be made to, which must be in the name of the applicant.
  • proof of employment; or if you are self-employed, we will need to see evidence of your self-assessment returns, trading income and proof that your business delivers services which cannot be undertaken without social contact (you may find that a recent bank statement will provide proof of your earnings)

You should provide as much evidence as you can with your application to reduce any possible delays when we assess it. If you don’t have all of the supporting evidence available when you submit your application, please send the evidence by email to testandtracesupportpayments@southglos.gov.uk

We are not permitted to accept applications without evidence to confirm that the child or qualifying young person has been asked to self-isolate by either NHS Test or Trace, or by their educational/childcare setting.

Apply for the Test and Trace Support Payment

 

If you are unable to apply online, call us on 01454 434087. Our telephone lines are open Monday to Friday 9:00am to 5:00pm.  At other times you can leave a message and we will call you back within one working day

 

Payment

We will email you the result of your application as soon as possible.

If you’re eligible for a payment, we aim to make the payment within three working days of receiving your application and all supporting evidence.

The payment will be made into your bank account.

 

Is there a right of appeal against each decision?

There is no right of appeal. Applicants who are refused the payment will not be eligible because they don’t meet the criteria. We will work with applicants to make sure they provide the necessary evidence to support a successful application and direct them to other support that is available, where appropriate.

 

What are the penalties for not self-isolating?

As well as new support measures, from 28 September, you could also be fined if you do not stay at home and self-isolate following a positive test result for Covid-19, or if you are contacted by NHS Test and Trace and instructed to self-isolate because you are a contact of someone who has had a positive test result.

From this date, if you test positive for Covid-19, it will also be an offence to knowingly provide false information about your close contacts to NHS Test and Trace.

Failure to comply with these requirements may result in a fine of up to £10,000.

 

Any award under the Test and Trace Support payment scheme is given on the understanding that you fully comply with any request to self-isolate.

 

Fraud

You may face prosecution if you have manipulated or falsified your position in order to obtain a payments, including failure to self-isolate which puts others at risk. Any payment made as a result of fraud may be recovered from you, as may any grants paid in error.

The Government is supporting local councils to make the necessary checks to ensure payments can be verified and have been made correctly.

 

Data Sharing

We need your consent so that we can access your records in the NHS Test and Trace system to confirm that you are eligible for the Self-Isolation / Test and Trace Payment Scheme. You can find more information in the NHS Test and Trace Privacy Notice.

We may carry out checks with the Department for Work and Pensions (DWP) for verification purposes, Her Majesty’s Revenue and Customs (HMRC) for tax purposes, and with your employer.  We will not share your data with other organisations or individuals outside of the council for any other purpose.

We will provide information to HMRC about any payments we make because Self-Isolation/Test and Trace Payments are subject to tax. If you are self-employed, you will need to declare the payment on your self-assessment tax return.

You should also read our enhanced privacy policy relating to applications for self-isolation payment due to the coronavirus pandemic.

 

Freedom of Information

Through the Freedom of Information Act (FOIA) 2000 we are asked for information in respect of Test and Trace support payments. We have therefore published the data that we hold and are able to publish under the Data Protection Act (DPA) 2018 in the download section of this page. This will be updated monthly.

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