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Homes for Ukraine: information for our Ukrainian guests

A message from Cllr Toby Savage, Leader of South Gloucestershire Council

South Gloucestershire has always played its part in helping to support and to resettle people affected by conflict who have come to this country and we are proud to be able to help people like yourselves, forced to flee the war in your homeland of Ukraine.

Because this is such a great place to live, work and visit, I know that our residents and communities will hold out the hand of friendship and welcome to you as do all South Gloucestershire Councillors and officers.

This welcome page provides some facts about South Gloucestershire and information on transport links, places of worship, things to do and the surrounding area, job opportunities and includes a directory of local services. It supplements the welcome guide provided by the UK government.

For up-to-date information about council services and other support that you may need, plus links to further government guidance in English, Ukrainian and Russian please visit

If you have any questions that you can not find the answer to in this guide, on the website or that your hosts or the people supporting you do not know, please email the council directly on and we will do our best to help.


You can read a statement from the providers we commission to support our Ukrainian guests on their arrival in South Gloucestershire


South Gloucestershire is a district in the West of England, covering an area of 536.6 sq km, with a population of 287,800.

87% of the population live in urban areas, largely on the northern edge of the city of Bristol and the towns of Yate and Thornbury.

The remaining 13% live in the more rural areas of South Gloucestershire.

With excellent road and rail links, South Gloucestershire is one of the best connected areas in the country.

Map showing the district of South Gloucestershire and major road networks

Map showing the district of South Gloucestershire and major road networks (select to enlarge)

Visit Travel West for local public transport information and leisure walking and cycling routes.

Bus and coach

Many people travel daily on buses in the UK. The bus is a common way to get to work and for leisure activities. When you arrive, the people helping you settle in will find the relevant bus routes from where you live, to the shops, places of interest and worship etc. There are frequent buses into Bristol and in and around the main towns of South Gloucestershire.

First Bus

National Express


Bristol Parkway train station in Stoke Gifford, provides fast links to London, Birmingham, Cardiff and Southampton. There are also smaller rail stations in South Gloucestershire providing good commuter connections. These include Filton Abbey Wood and Yate train stations serving the town and industrial area.
People in the UK use the train frequently for work and leisure, although it can be more expensive than taking the bus.

National Rail


South Gloucestershire is well served by the national and regional road network. The M4, M5 and M49 motorways run through South Gloucestershire providing easy access by car to London (two hours away), Birmingham (90 minutes), Cardiff in Wales (less than one hour). The M32 gives direct access from the M4 to central Bristol.


Bristol Airport offers flights to more than 100 European and international destinations. The UK’s major airports, Heathrow and Gatwick, are in London.

South Gloucestershire and nearby Bristol have many places of worship covering a range of denominations and faiths. There are various websites that can help you find a place of worship, here are some you might find helpful:

Places of worship in Chipping Sodbury
Places of worship in Thornbury
Places of worship in Yate

Diocese of Bristol (Church of England)
Diocese of Clifton (Roman Catholic Church)

Methodist churches in South Gloucestershire

Churches in South Gloucestershire
Find a church
Find my mosque

Bristol Buddhist Centre
Bristol Hindu Temple
Park Row synagogue

There is lots to do in South Gloucestershire. We have a large shopping centre and leisure area at Cribbs Causeway, a number of historic market towns such as Thornbury, Chipping Sodbury and Marshfield, some great leisure attractions such as Wild Place Project, Planet Ice and The Wave and beautiful countryside to explore, It’s a lovely place to be!

Bristol is the biggest nearby city with lots to see and do and all public transport will link you to Bristol. We are also a short train journey away from Bath, Gloucester and Swindon.

Your host or the people helping you to settle into your home, will be on hand to help you get to know your area better. You may be supported by someone from either Julian House, ACH or The Care Forum.

  • they will help you find where you can buy food – there are a number of small and larger supermarkets here in South Gloucestershire
  • they will help you register with a doctor so you can access free NHS health services
  • there are two main hospitals local to South Gloucestershire, Southmead Hospital and the Bristol Royal Infirmary – there is also the Bristol Royal Hospital for Children
  • they will be able to advise you on how you can access your own transport and what you need to do should you want to buy a bicycle or car
  • they will help you enrol your children in local schools and access classes to learn English yourself if you need to
  • they will help you to access financial support such as Universal Credit and any other benefits you might be eligible for
  • they will help you to access your local job centre and arrange appointments with a job coach to help you find local employment

If you need any additional support to help you with your day-to-day life, the people supporting you will be able to point you in the right direction.

You can contact South Gloucestershire Council:
Telephone: 01454 868009

Visit us in person:

Kingswood One Stop Shop
Civic Centre, High Street,
Kingswood BS15 9TR

Yate One Stop Shop
(access via West Walk),
Kennedy Way,
Yate BS37 4DQ

Patchway One Stop Shop
The Patchway Hub,
Rodway Road,
Patchway BS34 5PE

Contact your local Councillor

There are lots of job opportunities within South Gloucestershire when you are ready to think about employment. The area has some really large, well-known companies located here such as Airbus, GKN Aerospace, Rolls Royce, Hewlett Packard and Royal Mail as well as lots of smaller companies. There are jobs in every sector including design and manufacturing, construction, computing, healthcare, retail, telecommunications and many more.
We also have a number of jobs in South Gloucestershire Council that might suit you, from jobs in social care to jobs in schools – you can search all our job opportunities on our careers website.

We have put together a list of support services that you may find useful or need to access whilst living here in South Gloucestershire.

Service name and website Description
Active Lifestyle Centres Have a range of gyms, swimming pools and other classes that you could attend. Paid membership required and there are a number of centres across South Gloucestershire.
Aid Box Community Can provide practical support to you with groups
sessions and also provide clothing or other items for
Ashley Community Housing Can provide practical resettlement and integration
support to you as you settle into your host’s home.
They will work alongside ACH and the Care Forum to
support you with setting and achieving goals you may
have along with helping you with practical tasks. They
also provide employment and training and volunteering
opportunities for you to access.
Borderlands Provides support to you through a mixture of
educational classes and mentoring.
Breastfeeding Support Service The service is available for all families wishing for
support to breastfeed their babies, this can be through
weekly clinics or group support.
Bristol Refugee Rights Can provide support to you through educational classes,
informal support sessions and advice.
Carers Support Centre Offer support and advice for people who provide care
for others.
Citizen Advice Can offer support and help with applying for benefits
and understanding your rights as a citizen. There are
offices in Yate, Kingswood, and Thornbury.
Community Learning Team
– South Gloucestershire Council
Offers courses throughout the year for adults to access.
Community Support Helpline – Southern Brooks Community Partnership Can link you to food banks or other community services
that you may need.
Covid-19 Vaccination Information Age 12+. You do not have to be registered with a GP,
have an NHS number or be documented in order to
have a Covid-19 vaccination. If you are in this position,
please attend a walk-in clinic or contact a GP to book
your vaccination, explaining your situation. Further
details of clinics and how to book an appointment for a
vaccination can be found on the website.
Financial support Help and advice on accessing financial support including
welfare grants and universal credit.
To book an appointment with our customer advisors email:
Find your local GP
(General Practitioner)
You will need to register with your local General
Practitioner Service to access other National Health
Groundworks – Impact Bristol Provides support to you through educational classes and
Health visiting Support for new mothers’ antenatally until child starts
schools. Support and information about becoming a
parent, the emotional wellbeing of your family and the
health and development of your child, until he or she
starts school.
Healthy Start Get help to buy food and milk (Healthy Start) and free
Job Centres Provide help with applying for benefits and searching for
Julian House Can provide practical resettlement and integration
support to you as you settle into your host’s home. They
will work alongside ACH and the Care Forum to support
you with setting and achieving goals you may have
along with helping you with practical tasks.
Mind You South Gloucestershire Supporting young adults and children with mental health
One You South Gloucestershire Virtual support if you are looking to improve your
physical health.
Refugee Women of Bristol Can provide support to you through educational
classes, wellbeing sessions and advice to women only.
(Stand Against Racism and Inequality)
Link for support with issues individuals/families may
experience and can provide support to them.
School places in South Gloucestershire How to apply for a school place in South
School Health Nursing This service is available to all children and young people living or at school/college in South Gloucestershire between the ages of 5-19 years School Health Nurses work with children, young people and families to: provide health information, in both groups and individually / Identify health promotion and health improvement initiatives, together with the child’s school / Liaise and make referrals to other professionals. They offer advice and support around; emotional health, healthy eating, healthy relationships, dental health, drugs, alcohol and smoking, physical health concerns, LGBTQ+, sleep, continence.
School Meals Free school meals are available to pupils in receipt of, or
whose parents are in receipt of certain benefits such as support under Part VI of the Immigration and Asylum Act 1999.
SGS College Offers education courses for free for you in learning English, Maths, or other educational classes you may want to enrol in.
The Care Forum Can provide practical resettlement and integration support to you as you settle into your host’s home. They will work alongside Julian House and ACH to support you with setting and achieving goals you may have along with helping you with practical tasks.
The Haven Health Centre Can provide health assessments to you if you have recently arrived and make onward referrals to other services as required. The Haven can/will work alongside your GP in providing support to you after you have newly arrived.
Well Aware Provides information on a wide range of organisations,
support groups, community groups, events, and
activities in South Gloucestershire.
Womankind Offer counselling and befriending services to women in Bristol and South Glos who have been the victims of sexual or domestic abuse or trauma.

Contacting us

If you or your guests have any questions that are not answered in this guide or on our website, and cannot be answered by your hosts or the people supporting you, please email us at

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