Garden waste green bin
Due to scheduled maintenance the garden waste subscription form is currently unavailable. We expect the work to be completed by Monday 27 February 2017. We are sorry for any inconvenience
You can take out an annual subscription to have your garden waste collected in a green bin. This will be collected every two weeks.
The cost for an annual subscription is £30 per year. Make sure you read the terms and conditions of the service before you subscribe.
Renew your subscription
Apply for a subscription
Other ways to subscribe
- renew or apply by calling 01454 868000
- renew or apply in person at one of our One Stop Shops
Cash payments for the annual garden waste collection service will not be accepted.
We are no longer accepting new direct debit forms as a way of paying for your garden waste subscription. We apologise for any inconvenience this may cause. We will be reviewing this and are hoping to be able to offer this payment method later in 2017.
If you have already signed up for a direct debit you do not need to take any action to ensure the service continues every year and we will continue to take your payment from your bank. We will let you know if there are any changes.
If you receive Income Support, Pension Guarantee Credit, Income-based Job Seekers Allowance or Income-based Employment and Support Allowance you are entitled to a 50% reduction in the annual charge. In exceptional circumstances further support will also be available. Proof of support is required.
How the service works
- the subscription covers the collection of one green bin of up to 240 litres every two weeks
- your bin must only contain household garden waste. If it contains the wrong items, your bin will not be emptied. Find out what you can put in your green bin.
- if you already have a green bin supplied by us, you can use this for the service, but it will not be emptied unless you subscribe
- once you have subscribed it can take up to five working days to register your details with our collection crews
- put your house number or name on the front of the bin or under the lid so the collection crew know they are emptying the right bin. They do have a list of who has subscribed in the vehicle, but adding the house name or number to your bin helps
- you can share your subscription with a neighbour, or form a group if you live in a block of flats, but one person will have to be registered and responsible for the payment and the bin will need to be put out for collection at their address
- if you have subscribed and presented your bin correctly, but your bin has not been emptied let us know
- if you need your bin to be emptied from your door, you can request an assisted collection. If you already have this service then it will continue when you subscribe.
Renewing or cancelling
- when you subscribe you will be given the option to set up an annual direct debit
- if you do not set up a direct debit make a note of the date of the end of your subscription so you know when to renew it
- we cannot offer refunds, however if you move home within South Gloucestershire we can transfer the service to your new address
- following the death of a relative we will refund the remaining duration of the subscription
Replacing your garden waste bin
If you have subscribed to the garden waste collection service and your green bin is damaged or missing you can order a replacement.
Garden waste sacks
If you do not need a fortnightly green bin collection, you can arrange a one off sack collection for garden waste.
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