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General information about trees

Report a problem with a tree

Ash dieback disease

Ash dieback is a disease of ash trees caused by the fungus Chalara fraxinea. The disease causes leaf loss and crown dieback in affected trees and it may lead to tree death. Ash trees suffering from symptoms likely to be caused by Chalara fraxinea (C. fraxinea) are increasingly being found across Europe. These have included forest trees, trees in urban areas and also young trees in nurseries. C. fraxinea is a quarantine pest under national emergency measures.

Who you should contact about storm-damaged or dangerous trees

Please report the incident to the Streetcare Helpdesk on 01454 868000. Please provide as much information as you can and report the situation as ‘urgent’. The call will be logged for the urgent attention of the tree officer.

Woodland grants

The English Woodland Grant Scheme is run by the Forestry Commission.

Television reception

Often, this problem can be rectified by repositioning the aerial or satellite dish. Where this is not possible, there are boosters available which strengthen the signals from aerials. If you are having problems with television reception because of trees close to your house you can contact Ofcom and request a written report from their engineers. Once you have this report you should contact the tree officer through the Streetcare Helpdesk on 01454 868000.

Subsidence

If you think a tree may be causing subsidence or other damage to your home or other building, please contact your home insurers. They may wish to progress this matter with our Risk Management and Insurance department. Enquiries should be sent contact your home insurers. They may wish to progress this matter with our Risk Management and Insurance department. Enquiries should be sent in writing to Risk Management and Insurance, South Gloucestershire Council, Kingswood Civic Centre, High Street, Kingswood, South Gloucestershire BS15 9TR.

Road-side trees

If you have a question about a tree by the side of a road, please call the Streetcare Helpdesk on 01454 868000. They will log the call for the attention of the tree officer.

Vandalism

If you have noticed a vandalised tree on council-owned land, please report it to the Streetcare Helpdesk on 01454 868000. They will log the call for the attention of the tree officer.

Trees on private land

We can’t give you advice about trees on private land unless the tree has a tree preservation order (TPO) on it and is considered to be at risk, it is thought to be imminently dangerous or if the problem relates to a high hedge. If you want advice about the maintenance of a tree on your own land please contact a tree surgeon.

Tree planting

If you would like to know about tree planting in your area, please contact the Streetcare Helpdesk on 01454 868000. They will log the enquiry for the tree officer.

Tree preservation orders and conservation areas

We have specific pages about tree preservation orders, conservation areas and planning conditions. To find out whether a tree is protected by a preservation order or is in a Conservation Area please contact our planning department on 01454 868004 or email naturalenvironment@southglos.gov.uk

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