Skip to main content

Contacting us (easy read)

customer being helped with form

Social care means support, services or other things that can help you live and look after yourself.

telephone

telephone on 01454 86 80 07

emailing

or email us at CSOdesk@southglos.gov.uk

Texting (mobile phone)

You can text us on 07950 08 01 11

textphone

You can also Textphone us on 01454 86 80 10

Persons thoughts about our services

We would like to know what you think about our services.

You can tell us good or bad things or give us ideas.

You can also help to tell us a concern or make a complaint.

You can contact us in any of these ways:

  • talk to the person providing the service
  • call in to a One Stop Shop. You can find them in Kingswood, Yate, Thornbury or Patchway
  •  telephone 01454 865924
  •  email CAHFeedback@southglos.gov.uk or
  •  use the form in this leaflet and send it to this address.

Freepost RTXL-YHGY-GSYS
South Gloucestershire Council
Children, Adults and Health Department – Complaints & FOI Team
Council Offices
Badminton Road
Yate
BRISTOL
BS37 5AF

You don’t need a stamp.

To find out more download our leaflet “Your feedback counts”.

South Gloucestershire Council logo

We provide many services including

  • collecting your rubbish
  • looking after your street lights
  • libraries
  • family advice
telephone

If you are not sure what service you need, you can contact us directly by telephone on 01454 86 80 09

Texting (mobile phone)

or you can text us on 07950 08 01 11

There is also a Minicom service on 01454 86 80 10

telephone

Call 01454 86 80 00 to speak to us about things like

  • cleaning roads
  • street lights
  • rubbish, waste and bins
telephone

Call 01454 86 80 01 to speak to us about things like

  • bad smells
  • pollution
  • food safety
  • animal health
  • trading standards
  • pest control such as rats or mice
telephone

Call 01454 86 80 02  for

  • help with housing
  • the money you get for us
telephone

Call 01454 86 80 03 for

  • help and advice on the money you pay us for the services we provide
telephone

Call 01454 86 80 04 for advice on

  • plans for new buildings
  • road safety
  • blue badges
  • travel cards for buses
telephone

Call 01454 86 80 05 for help with housing

telephone

Call 01454 86 80 06 for advice on our

  • libraries
  • museums
telephone

Call 0300 333 03 00 to speak to us about leisure centres

telephone

Call 01454 86 80 08 to speak to us about services we offer for children, young people and families such as

  • schools
  • youth clubs
  • children centres
  • family support
  • childcare