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One Stop Shop customer satisfaction

We regularly ask you for your feedback on the performance of our One Stop Shops.  We carried out some research to find out what factors were important to you when visiting our One Stop Shops.  We then ask you to score our performance out of ten in relation to each factor.

Quarter four 2015/16

Score (out of ten)
Knowledge of customer care officer 9.3
Politeness of customer care officer 9.5
Helpfulness of customer care officer 9.4
Clarity of information provided 9.3
Waiting time 9.0
Ease of access 9.4

We also monitor overall customer satisfaction. The results for quarter four 2015 are displayed in the table below:

Achieved
Overall customer satisfaction 93%

Quarter three 2015/16

Score (out of ten)
Knowledge of customer care officer 9.6
Politeness of customer care officer 9.8
Helpfulness of customer care officer 9.8
Clarity of information provided 9.6
Waiting time 9.2
Ease of access 9.8

We also monitor overall customer satisfaction. The results for quarter three 2015 are displayed in the table below:

Achieved
Overall customer satisfaction 97%

Note that no details were available for quarter two.

Quarter one 2015/16

Score (out of ten)
Knowledge of customer care officer 9.6
Politeness of customer care officer 9.8
Helpfulness of customer care officer 9.8
Clarity of information provided 9.6
Waiting time 9.1
Ease of access 9.8

We also monitor overall customer satisfaction. The results for quarter one 2015 are displayed in the table below:

Achieved
Overall customer satisfaction 96%

Quarter four 2014/15

Score (out of ten)
Knowledge of customer care officer 9.3
Politeness of customer care officer 9.3
Helpfulness of customer care officer 9.3
Clarity of information provided 9.3
Waiting time 8.0
Ease of access 9.4

We also monitor overall customer satisfaction. The results for quarter four 2014 are displayed in the table below:

Achieved
Overall customer satisfaction 91%

Quarter three 2014/15

Score (out of ten)
Knowledge of customer care officer 9.8
Politeness of customer care officer 9.9
Helpfulness of customer care officer 9.9
Clarity of information provided 9.8
Waiting time 9.2
Ease of access 9.7

We also monitor overall customer satisfaction. The results for quarter three 2014 are displayed in the table below:

Achieved
Overall customer satisfaction 97%

Quarter two 2014/15

Score (out of ten)
Knowledge of customer care officer 9.5
Politeness of customer care officer 9.8
Helpfulness of customer care officer 9.8
Clarity of information provided 9.6
Waiting time 8.9
Ease of access 9.3

We also monitor overall customer satisfaction. The results for quarter two 2014 are displayed in the table below:

Achieved
Overall customer satisfaction 95%

 Quarter one 2014/15

Score (out of ten)
Knowledge of customer care officer 9.7
Politeness of customer care officer 9.8
Helpfulness of customer care officer 9.7
Clarity of information provided 9.6
Waiting time 9
Ease of access 9

We also monitor overall customer satisfaction. The results for quarter one 2014 are displayed in the table below:

Achieved
Overall customer satisfaction 95%

 


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