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Corporate contact centre - how we are performing

We aim to provide high quality, accessible council services over the phone, by email and on our website, giving people more choice about how and when they access services. We want to deal with your enquiry quickly and keep you happy every time you contact us.

The Corporate Contact Centre answers telephone calls and emails about a wide variety of council services.

Our performance

 Calls answered April – June July – September October – December January – March
2016/17 79,035 77,755 70,417 89,436
 2015/16 80,548 78,364 71.993 86.218

Customer satisfaction

We asked our customers what they feel is important to them when contacting us and we have used this information to weight our satisfaction scores. The results show us where we are doing well as well as highlighting areas we can improve on. Here are our customer satisfaction results. We welcome and value your feedback so we can continue to improve the services we provide to you. Whether you want to compliment us, make a suggestion or let us know that something has gone wrong please contact us. More information about compliments, suggestions and complaints is available in our leaflet Help us to get it right.


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