Compliments and suggestions
When dealing with the council there will be times when we exceed your expectations and you may wish to compliment the team or individual you have dealt with.
This may be when a member of staff goes the extra mile for you and provides exceptional service.
Any individuals named mentioned in a compliment will have it highlighted in a team meeting or during their appraisal in recognition of their good work. Compliments will also be used to see if success in one service area can be used to improve others.
You may also have suggestions on how our services can be improved. If this is the case then please let us know.
When a suggestion is received it will be considered by a senior officer or manager for the service concerned. If your suggestion is used and results in a service improvement, we will feed this back to you.
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