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How to report anti-social behaviour (ASB)

If you are experiencing anti-social behaviour (ASB) then please let us know about it so we can provide you with support and see how we can help to resolve the problem.

You can contact the Council’s ASB team by telephone: 01454 868582 or by email: asbreporting@southglos.gov.uk

The office is open Monday to Friday (except Bank Holidays).

Monday – Thursday from 8.45am until 5pm

Friday from 8.45am until 4.30pm

If you are reporting an emergency then please call the Police on 999. If it is not an emergency but you need police attendance or you think a crime has been committed, please call the Police on 101 or make an online report to Avon & Somerset Police.

If you are making a report about a housing association property then you need to contact the housing association and report the ASB to them.

What will we ask you when you contact us?

We will ask you for your consent to record your details and share any information that we think is necessary with our partners, in order to help resolve the problem. If you wish to report an incident anonymously then you can do so but we will not be able to update you on your case.

We will ask you what happened, where did it happen, when did it happen, who was involved and how did it make you feel.  We will probably provide you with an incident diary for you to keep should you continue to experience problems.

We will normally carry out a risk assessment – this is based on a number of questions that help us understand how the ASB is affecting you, and it will help us to identify what support we might need to offer you.

If you would like some more general information about ASB and how you might be able to resolve it yourself then please visit www.asbhelp.co.uk which is an independent website:

 

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