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Due to essential maintenance the following services will be unavailable on Saturday 20 April:

Housing benefit appeals

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There are a  number of things you can do if you disagree with a decision about your housing benefit.

You can;

  • ask us to explain the decision in more detail
  • ask us to look at your housing benefit again and reconsider the decision
  • make an appeal against the decision which can be heard by an independent tribunal

If you would like us to do any of the above, you must let us know within one calendar month of the date on the decision letter. If there are any special circumstances as to why you were unable to let us know within one month, we may still be able to look at the decision, but you must explain this when you contact us.

You can ask for an explanation;

  • by telephone
  • in writing
  • by calling in person at our offices

We will explain how we have made our decision and what information was used.

If you disagree with our decision

You can request a revision.

A request for a revision must be in writing, giving reasons why you disagree with the decision, signed by you and submitted within one calendar month of the date on the decision letter.

If the decision can be changed

We will send you a letter telling you what our new decision is.

If you do not agree with the new decision, you can ask us to look at it again.

If the decision cannot be changed.

We will send you a letter telling you that we cannot change the decision. The letter will confirm our original decision.

The letter will tell you if you can appeal against the original decision.

If you can appeal, the one calendar month time limit starts again from the date of the letter telling you that the decision cannot be changed.

You do not have to ask us to explain or look at a decision before appealing but doing so may help us to resolve the dispute more quickly.

Asking for an appeal (independent tribunal)

If you want to appeal, you must submit your request in writing to us. Any such request must be dated and signed by you. You must tell us what decision you wish to appeal against and why you disagree with it. You should also submit any evidence in support of your appeal. However, if you disagree with the information we have used from the Pension Service you will need to make your appeal directly to them.

Make sure you tell us;

  • what decision you want to appeal against
  • why you want to appeal
  • your benefit reference or National Insurance number
  • the name and address of anyone who is helping you with your appeal. A copy of the papers about the hearing will be sent to them as well

The time limit for appeals is one calendar month from the date of the decision letter or one calendar month from the date of the letter telling you that the decision cannot be changed. If you appeal later than this, please state why your appeal is late. A late appeal can only be accepted if there are special circumstances.

Your appeal cannot be accepted if it is made 13 months or more after the date of the decision letter.

All appeals must be sent to;

Benefit Service
Civic Centre,
High Street,
Kingswood,
Bristol BS15 0DS

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