What is 'Text the council'?
The service will allow you to contact South Gloucestershire Council with any general enquiries about council services. The introduction of ‘texting’ is just another way of improving access to services and information across the council.
Texting also helps improve access to our services for customers with hearing impairments.
The mobile phone (SMS) texting service allows you to send a text message while you are out & about with your mobile phone.
As this is a new service, it will evolve as it develops, so South Gloucestershire Council welcome any feedback on how you have found it, or what you think. We plan to use messaging in conjunction with resident requests for automated alerts and would welcome feedback as to whether you would use this facility. Either text us with comments or call us on 01454 868009 or e-mail us at corporatecontactcentre@southglos.gov.uk
How do I text?
First, save the number 07950 080 111 to your phone (see your mobile phone instructions on how to do this). This is important as you never know when you will need to use it. Please be as descriptive as possible but the number of characters in your message should not exceed 160.
Can I send a photo from my mobile phone to 07950 080 111?
Unfortunately, this facility is not available at the moment
How much will my text message cost to send?
The cost of sending a text message is dependent on the mobile phone network service tariff you use (refer to your mobile network service provider for details of charges). The council does not make any additional charges.
Where does my text message go?
Your text message will go directly to South Gloucestershire Council Customer Services Contact Centre. Customer Service Officers will either resolve your enquiry and respond by text or they will pass on your message to the relevant department. You will be advised which department is dealing with your enquiry by text & their contact details.
What is SMS messaging?
Short Message Service (SMS), is a text based messaging service for mobile phones, SMS messages can be sent between mobile phones (even across phone networks) and can also be sent from the World Wide Web. The number of characters in the message is usually 128 – 160 characters.
When will you respond to my text?
We will respond to your message the next working day.
Our opening hours are:
8.45 am – 5.00 pm Monday – Thursday
8.45 am – 4.30 pm Friday
What if I don’t have a mobile phone?
Full details of alternative ways of contacting South Gloucestershire Council can be found on Contact us page
http://www.southglos.gov.uk/NR/exeres/50778897-1F47-43FB-B848-703B722E15A2
Any more questions about ‘Text the council’ service?
For further information please contact the Corporate Contact Centre on telephone number 01454 868009 or e-mail corporatecontactcentre@southglos.gov.uk or send a text message to 07950 080 111.
Statement of Use
We will treat any personal information in line with the regulations set out in the Data Protection Act (1988). Unless required to do so by law, we will not pass on any information we receive to third parties.
We will not collect any personal information without your prior knowledge. Information will be collected for known purpose like reporting faults, submitting enquiries or subscribing to information services. Information, unless you have been given permission, will not be used for any reason other than the one it is collected.