Pay by telephone

Making a card payment by telephone is easy and you can do it at any time. 

You will need a touch-tone telephone, but most modern phones are of this type.

Accepted cards

Debit cards: Delta, Solo and Maestro

Credit cards: Visa, Mastercard and JCB

Payments available

The payments you can make and the card types accepted are as follows:

Payment

Valid cards

Reference

Council tax      Debit cards         

Billing reference number.  The 9 digit number which starts with 4 and is shown on your bill.

Business rates  Debit cards        

Your billing reference number is an 8 digit number which starts with 6 and is shown on your bill.

Housing payments

Debit cards         

 The 15-digit property reference number is shown at the bottom of your housing payment swipe card          
General invoices  Debit or credit cards Invoice reference number
Penalty Charge Notice (Parking Ticket) Debit or credit cards Vehicle Registration Number and Penalty Charge Notice Number which is the 8 digit number which starts GS and is shown on the Penalty Charge Notice

Have your payment details ready

Before you make the call you will need to have your bill or invoice to hand, as you will be asked to enter an "Account Number" for each type of bill you wish to pay. The number to enter is the account or reference number shown on the bill, or in the case of general invoices, the invoice number.

When you have this information ready then call 0845 245 0682

Calls are charged at the local call rate.

Instructions

Follow the instructions, using your telephone’s keypad to enter the information you are asked for. 

There are four steps

  1. Select the type of payment 
  2. Enter your account reference or invoice number (use  *  to replace any alphabetic characters)
  3. Enter the amount you wish to pay (use  *  to separate pounds and pence)
  4. Enter your card details

Authorisation will take a few seconds. If authorisation is refused, no transaction will take place. If the card is authorised you will be advised that your payment has been successful.

For further information contact:

The telephone payments help desk: 01454 865 181   

Cancel the transaction

If at any point you no longer wish to continue, just replace the receiver. 

A payment has only taken place if you receive a spoken confirmation.