We are committed to respond to customer feedback, including complaints, positively, and to provide a high standard of response to complainants.
If you are dissatisfied with a service or if you have failed to receive a service you should contact the relevant department and let them know. In the majority of cases the member of staff who receives your concern should be able to resolve it straight away, or pass it on to someone who can. Every attempt will be made to resolve your concerns as quickly as possible.