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Bulky waste - collection of large items

Recycling containers

Arrangements for collection of large items (bulky waste) in South Gloucestershire.​

Items that are too big to fit in your wheelie bin are called bulky waste. We can collect three bulky items at a charge of £21

If you receive Income Support, Pension Credit or Income Related Job Seekers Allowance your household is entitled to two free bulky waste collections, per household, per financial year. We require proof that you are in receipt of Income Support, Pension Credit or Income Related Job Seekers Allowance.

To arrange a collection please use our Report a bulky waste collection form or telephone us.

Payment

You can pay for your bulky waste collection by either credit card or debit card. Alternatively, you can pay by cheque. Please send a covering letter and cheque made payable to South Gloucestershire Council and send it to us (the address is on the left of this page).

One-Stop-Shops cannot accept cash payments

Conditions

  • only items specified at the time of booking will be collected
  • items must be put out for collection by 7.00 am on the day of collection
  • items must be household rubbish – the sort of thing you would normally take with you when you move house
  • we will only take three items at a time - for instance a three-piece suite counts as three items. With this in mind, you may like to wait until you have three items before you ask for a collection
  • we will charge for collecting fixtures and fittings such as doors, radiators or bathrooms. This is because we do not think it right to spend money on collecting materials left behind by traders or by residents doing DIY. The cost of collecting fixtures and fittings is £70.00 for a full load and £28.00 for a single item. Cut down garden waste and rubble needs to be inspected first and then a quote will be given.
  • items for collection must be out in the open, in a place our staff can reach. Our staff are not allowed to enter houses, sheds or garages because of insurance conditions
  • fridges and freezers must be empty of food. They will be taken to a specialist plant where damaging CFC gases are removed, and the fridge is recycled.

Cancellations, changes & refunds 

  • If you wish to cancel your booking, or change the items or collection date then please telephone 01454 868000 at least two working days (NOT including bank holidays or weekends) before your scheduled collection date.
  • Refunds can only be given if the cancellation is received at least two working days (NOT including bank holidays or weekends) before your scheduled collection date.

Reusing household goods

If you have unwanted household goods, try giving them to somebody who can reuse them rather than requesting a bulky waste collection. The Sofa Project will accept reusable items of furniture and electrical appliances and sell them on at a low price to families on low incomes or else recycle them. The Sofa Project cannot accept;

  • soft furnishings which do not carry the label 'carelessness causes fires'
  • built-in appliances
  • gas appliances
  • extra large wardrobes
  • display units

More details are available on the Sofa Project website or by contacting them on 0117 954 3567.

The Kingswood Furniture Project accepts reusable items of furniture only, please call them on 0117 961 6226 for more details.

The British Heart Foundation will also collect some used furniture and electrical items free of charge. Items of furniture need to be in a reasonable and saleable condition i.e. no major marks or tears. Mattresses need to be in as good as new condition and soft furnishings must have the fire retardant label. Electrical items must be in full working order.

Call 0844 248 9144 (calls cost 5p per minute from a BT landline). Lines are open 9.30am to 5.00pm Monday to Saturday and 10.00am to 4.00pm on Sundays. Normally, items can be collected within one or two days. They also offer a full house clearance service and collect from across the whole of South Gloucestershire.

The final decision on whether the items are acceptable for resale lies with their drivers. If, on viewing the items they decide they cannot resell them then they will not take the items away. If your items are unsuitable please contact us on 01454 868000 for a paid collection.

100% of the profits raised from the sale of these items funds the continuing work of the British Heart Foundation.

It would be helpful if, when you call the British Heart Foundation that you mention you were referred by us.