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Contact us in person

One of our one stop shops

We are based in a number of buildings around South Gloucestershire, our One Stop Shops are specifically designed for visits by the public.

Opening times

  • Monday to Wednesday 8.45am to 5.00pm
  • Thursday and Friday 8.45am to 4.30pm

Our busiest times are between 11am and 2.30pm, particularly on Mondays. Please be aware that waiting times may increase during these periods.

What our One Stop Shops do

We deal with questions about:

  • council tax
  • housing and council tax benefits
  • homelessness and housing waiting lists
  • housing services (Merlin tenants should contact their housing officer)
  • streetcare, refuse and recycling collections
  • planning
  • community care
  • grants
  • road repairs and much more

Our highly trained staff have the authority to deal with your question, arrange services and resolve problems on your behalf. In some cases it will not be possible to answer your question at once. If this is the case we will record the necessary information and send it to the relevant department. We will also photocopy your original documents.

Whilst our staff are here to answer a wide range of enquiries we also provide a range of leaflets.

One Stop Shop facilities

Our One Stop Shops have been adapted to ensure that any customers with physical or sensory impairment can access our services. Translation services are available for customers whose first language isn't English. 

Each One Stop Shop has private interview room facilities should you wish to speak to an officer about a confidential matter. 

What you can expect from us

In addition to the standards set out in our Customer Care Charter we will make sure that: 

  • all One Stop Shop staff receive detailed training from all departments
  • all One Stop Shop staff will be pleasant, courteous, wear a uniform and a name badge
  • there is a pleasant, clean and safe environment

Our performance

 We aim to resolve your enquiry at first point of contact, providing high quality service to everyone who visits the One Stop Shop.

Kingswood Civic Centre - Police enquiry desk

 The Kingswood neighbourhood team has moved to share Kingswood Civic Centre with South Gloucestershire Council.

Officers operate from the police post around the clock, with the enquiry office open to the public 8.45am to 5pm Monday to Wednesday, and 8.45am to 4.30pm on Thursday and Friday.

You can also make an appointment to meet their neighbourhood officers by calling 101 or through the police website www.avonandsomersetpolice.uk

Kingswood One Stop Shop

Civic Centre, High Street, Kingswood BS15 9TR

Yate One Stop Shop (access via West Walk)

Kennedy Way, Yate BS37 4DQ 

Thornbury One Stop Shop

Thornbury Library, St Mary Street, Thornbury BS35 2AA

Patchway One Stop Shop

The Patchway Hub, Rodway Road, Patchway BS34 5PE