Your needs, wishes and preferences are particular to you and we take this into account when delivering services in ExtraCare Housing.
When you move into ExtraCare Housing, a Care and Support Plan will be drawn up with you detailing the type, range and level of any care and support you can expect to have. The Plan will set out what support and care you require from scheme staff as well as from other agencies. It will also give other information such as who should be contacted or informed if you are unwell.
On site care and support staff will arrange to review your Care and Support Plan with you after a settling in period to ensure your needs are being met appropriately. Reviews will then take place at regular intervals. Should you or the care and support team feel that your needs have significantly changed before that time, your plan can be reviewed accordingly.