Has there been a problem with us delivering routine services?
We aim to understand and represent local people's needs and concerns and co-ordinate action to deal with them. We welcome comments about our services and constantly seek to improve service delivery.
You should say if you feel that there has been a problem with us delivering a routine service that entailed:
- Inadequate or unsatisfactory service
- A failure to follow policies, rules or procedures
- An undue delay in taking action
- Discourteous or unhelpful staff
- Discrimination or harassment
- Inaccurate or misleading information
If you need to complain about any of the following topics please contact us for advice as they are excluded from our standard procedures.
- A school or the school curriculum (see the 'Read more' section of this page)
- Social services
- Planning application decisions
- Eligibility for housing
- The amount of housing benefit granted
- Your liability to pay council tax or the amount of council tax you are liable to pay
- Employment
How to make a complaint
The member of staff dealing with you, or a supervisor, can sort out most complaints on the spot. A formal complaint should only be made when the initial approaches have failed to satisfy you.
You can make a formal complaint by completing the on-line complaints form - see 'Do it now' on the right-hand side of the page or the one attached to the council's complaints leaflet, entitled 'Help us to get it right'. You can also telephone, fax or email us.
If you complain by telephone a complaints form will be sent to you with a stamped and addressed envelope to allow you to confirm the details. You can also make complaints in other formats, including braille and other languages.
Please let us know if you need any help to make your complaint.
Customer care telephone: 01454 868009